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The Cheesecake Factory
American Restaurant$$
Today 11:00 am – 12:30 am
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Burlington Mall 75 Middlesex Turnpike Burlington, MA 01803
75 Middlesex TurnpikeUSMassachusettsBurlington01803
$$American Restaurant, Takeout Restaurant
American Restaurant
Takeout Restaurant
Dessert Restaurant
Catering
Today 11:00 am – 12:30 am
Monday 11:00 am – 11:00 pmTuesday 11:00 am – 11:00 pmWednesday 11:00 am – 11:00 pmThursday 11:00 am – 11:00 pmFriday 11:00 am – 12:30 amSaturday 11:00 am – 12:30 amSunday 10:00 am – 11:00 pm
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The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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Review Summary
4.0
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4 star
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2 star
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1 star
4 reviews
American chain restaurant offering sizable portions from a vast menu including signature cheesecake- Google
"Avocado eggrolls and thai lettuce wraps are my favorite."
"Cheesecakes were really good, but service was the worst."
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laura amirault's profile photo
laura amirault
in the last week
Amazing, amazing service. I can't speak for any of the entrees because we only dropped in for a quick dessert and drinks after a movie, but the desserts we ordered were beautifully presented and very tasty. What really inspired me to write this review though, was the service. We interacted with both our server and the manager and both of those lovely, charming gentlemen couldn't have gone further above and beyond to make us feel more welcomed and valued as customers. It had to be the best customer service I've ever encountered.
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Shelby Kennedy
3 months ago
We arrived at The Cheesecake Factory in Burlington, MA to discover a 40 minute wait, which was fine. But after the 40 minute wait, we were led to a table that was occupied. We then returned to to waiting area, waited another ten minute and were seated. The staff apologized, and the evening would have been fine from there if it didn't end with disappointment. It was late and we ordered dinner with the thought that we would take our leftovers home for the next day. However, when we opened our take-home box, only a fraction of our leftover food was there. The waitstaff did not pack any of a full serving of cole slaw and left out full scoops of guacamole, salsa, and sour cream that were meant to accompany three full, untouched pieces of quesadilla. The quesadilla was packed with some leftover fries. I could understand if the portions were nearly finished, but there were full, untouched servings of the items left behind. Good food must go together with competent careful service. Unfortunately, we did not receive such service and, in the process, overpaid for what we got. We will be more vigilant in the future.
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Matthew Huang
3 months ago
Average Cheesecake Factory food, so decent with good portions. Went Saturday night and it was ridiculously busy!
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Holly Mccool
3 weeks ago
EXPENSIVE ,SERVICE TERRIBLE, LONG WAIT, NOT WORTH THE WAIT.....
Mairim Zacharias
2 months ago
I don't want to go back to Cheesecake Factory, ever. Today, I went to Cheesecake Factory in Burlington Mall and I ordered 3 cheesecakes for my three daughters. I had to wait for more than 20 minutes, standing up with the three girls, for them to give me the three cheesecakes. There were a lot of people standing up around us for a long time too. I don't understand this. It's not like they need to start cooking every cheesecake to order, because the cheesecakes are already baked (or probably frozen anyway) and ready to go. Why make people wait for so long? We pay, and then they just need to give it to us, and that's it. Why is this complicated? Now, so far, so good, but after waiting all this time, they gave me the wrong cheesecake. So, I came back and told them they gave me the wrong cheesecake. The cashier rolled her eyes at me (never a good sign for a "classy" restaurant) and told me that they had to move all the cheesecakes and the signs were in the wrong place. That's why, she said, I ordered the wrong one (she blamed it on me). I had to tell her that we just came to eat the cheesecakes we want to eat. I don't care if they are disorganized, if they move signs, are slow, don't like their job, or anything else. Meanwhile, my daughters sat down on a free table to eat the two other cheesecakes I had bought for them (yes they got two right out of three!). While I was waiting for my replacement cheesecake (yes, another long wait, incredible), the staff bumped them off the table because these tables have to be free for customers. So what are we, then? We're not customers, apparently. Conclusion: Cheesecake factory makes you wait for a long time while they desperately look for the (frozen) piece of cake you ordered. When they have it wrong, they roll their eyes and blame it on the customer. And they don't like to see children sitting at their tables while their mom is trying to get what she ordered over half an hour ago. Would you like to eat in such a place? Mairim
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Jason Burke
3 weeks ago
Good food, great atmosphere, fantastic service...would recommend and will visit again!
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AK G
6 months ago
Strongly NOT recommend this place. This is strictly my opinion and you should suffer before you believe. 1. Poor service. 2. Poor food quality. I hated "Evelyn's fav" for the first time ever. I enjoy it at the boston prudential outlet 3. Crappy music...who the hell puts rock or pop music in dim light ambient atmosphere. Good luck !
N Gandhi
9 months ago
I am never going back to this place again. I am a vegetarian and this place sucks. Other than the Cheesecakes, the food has no vegetarian options. We placed an order for Pastas and made sure the waitress understood properly that we were vegetarians. She served us Pastas with vegetables and Shrimp. My wife and I almost vomited after eating those pieces of Shrimp. On top of this pathetic service, the waitstaff was lazy. No one came to our table after this incident until we raised our hands and called somebody. Cheesecakes were really good, but service was the worst.
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