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Mary Lewis
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reviewed:
Gold's Gym
14843 N Northsight Blvd, Scottsdale, AZ 85260
I can't even believe I'm forced to provide this Gold's Gym with 1 star in order to provide a review.

In sum: I attended the facility twice. At some point, an automatic monthly payment of $10 was denied by my credit provider, and essentially, Gold's Gym sent me to collections (Swift Funds).

Skipping past the long details, I went into Gold's Gym on 1/23/14 and resolved my debt (which was outrageous, but still lower than what the collections agency asked for). I was by their manager that (paraphrasing):

"The information regarding the resolution of your debt will be sent to the collections agency. It may take around a week for their systems to update this information, so ignore any phone calls you receive as they are working with outdated status information.

You are good to go, no further action is required on you end."

UNTRUE.
I continued to receive calls past the "week" period, and into the weeks/months-period. I called the number back on 3/15/14 to notify them that all debts were resolved.

TURNS OUT, the collections agency, Swift Funds, has not been sent this vital information from Gold's Gym and on the 17th (two days) their system is scheduled to report my collections status to the credit bureaus, obviously negatively affecting my credit score.

DEAR GENERAL MANAGER,
I was present when you APPROVED this transaction and CONFIRMED that there was no further action required on my end, as Gold's Gym will be sending the appropriate documentation to Swift Funds in order to remove me from their system.

You lied to your own employee and me personally.

The fact that I call your gym at 11PM to speak with a manager—for a high-risk facility open 24 hours—to discover THERE ISN'T ONE PAST 6PM is the icing on the cake.

Personally, I will be offended if I do not receive an official apology from you, which I cannot directly request since your information was denied from your branch manager. I'm not even sure I was told your name. Clearly an intentional move.

UPDATE: Last night I was told that a manager would be working tomorrow (currently today, 2/16—the day before my credit status is reported). I called this morning and was told there was NO MANAGER TODAY.

Who are these people working for Gold's Gym?

Never, ever returning to this gym. I will also use every resource I have to take my story to all ends of the Internet. Seeing as my professional expertise is with Social Media for Business and Reputation Management, I would suggest you take action as soon as possible to resolve this.
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Go Rick! This IS the sound. You rocked it man, great year for Fender!
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Go Alex! Such an exciting development for Fender!
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In her circles
41 people
Have her in circles
31 people
Robert McLean's profile photo
Mike Epps's profile photo
Matthew Gorby's profile photo
Aaron Scott Evans's profile photo
Alicia Maerki's profile photo
Erik Teichmann's profile photo
Casey Kluver's profile photo
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Female
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Mary Jessica Lewis, Marylew, Mary Jane
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Web Content Specialist, SEO, Project Manager
Mary Lewis's +1's are the things they like, agree with, or want to recommend.
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Note: this is NOT a 24 hour pharmacy. The listing makes it appear that way. I don't even think the regular store is open 24 hours. Their pharmacy is smaller than it should be for their customer base, but the weekends are pretty slow and they usually fill my prescriptions within 15 minutes.
Public - a week ago
reviewed a week ago
Leo and the entire staff were incredible! Beautiful room options, each with unique interiors. Had a full kitchen, living room and dining area—would be great for extended stays or if you're like us, staycations :) The pool is surrounded by huge cabanas in a gorgeous courtyard where you can hang with their mascot, Phil, a stunning peacock roaming the area. Thank you guys for such an amazing time!
Public - a month ago
reviewed a month ago
I can't even believe I'm forced to provide this Gold's Gym with 1 star in order to provide a review. In sum: I attended the facility twice. At some point, an automatic monthly payment of $10 was denied by my credit provider, and essentially, Gold's Gym sent me to collections (Swift Funds). Skipping past the long details, I went into Gold's Gym on 1/23/14 and resolved my debt (which was outrageous, but still lower than what the collections agency asked for). I was by their manager that (paraphrasing): "The information regarding the resolution of your debt will be sent to the collections agency. It may take around a week for their systems to update this information, so ignore any phone calls you receive as they are working with outdated status information. You are good to go, no further action is required on you end." UNTRUE. I continued to receive calls past the "week" period, and into the weeks/months-period. I called the number back on 3/15/14 to notify them that all debts were resolved. TURNS OUT, the collections agency, Swift Funds, has not been sent this vital information from Gold's Gym and on the 17th (two days) their system is scheduled to report my collections status to the credit bureaus, obviously negatively affecting my credit score. DEAR GENERAL MANAGER, I was present when you APPROVED this transaction and CONFIRMED that there was no further action required on my end, as Gold's Gym will be sending the appropriate documentation to Swift Funds in order to remove me from their system. You lied to your own employee and me personally. The fact that I call your gym at 11PM to speak with a manager—for a high-risk facility open 24 hours—to discover THERE ISN'T ONE PAST 6PM is the icing on the cake. Personally, I will be offended if I do not receive an official apology from you, which I cannot directly request since your information was denied from your branch manager. I'm not even sure I was told your name. Clearly an intentional move. UPDATE: Last night I was told that a manager would be working tomorrow (currently today, 2/16—the day before my credit status is reported). I called this morning and was told there was NO MANAGER TODAY. Who are these people working for Gold's Gym? Never, ever returning to this gym. I will also use every resource I have to take my story to all ends of the Internet. Seeing as my professional expertise is with Social Media for Business and Reputation Management, I would suggest you take action as soon as possible to resolve this.
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