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Shandy Nantz
Works at Agency Technology, LLC
Attended Western State College of Colorado (Now Western State Colorado University)
Lives in Wheat Ridge, Colorado
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  • Western State College of Colorado (Now Western State Colorado University)
Basic Information
Computer Programmer/Web Developer
  • Agency Technology, LLC
    Programmer, 2007 - present
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Wheat Ridge, Colorado
On July 29, 2013 me and my family were spending some vacation time in the Blue Mesa area at an RV park. Upon departing we were informed that our bill was $460. This blindsided us as we were taking advantage of a promotion we got when we bought our trailer, a promotion we thought was for four free nights stay. What we didn’t realize was that a tour was require in order to qualify for our free stay. We were told later that a letter was sent to us (months before hand) outlining this fact. When we reviewed our records we found the letter and the part about a tour being required. We were also shown a packet of information that was given to us as we checked-in. Sure enough, at the bottom in very fine print were the terms outlining our stay. Both things that could have easily been overlooked, which they were by me and my family. We were never verbally told about a tour, nor about any conditions we had to fulfill in order to qualify for our free stay at Blue Mesa Recreational Ranch. Worst of all was the customer service me and my family had to endure when the problems about missing our tour were first brought to our attention. The attitude of the camp host was both confrontational and disturbing. At one point our camp host made a statement that she had in fact notified us about our tour, in the form of message left on our front door. This was a total fabrication, however, since no such note was ever found and given the fact that my mother spent many hours at the trailer while me and my girlfriend fished, we surely would have seen it. As a result, both parties became frustrated and voices were raised. Finally regaining our composure, we offered to take the tour that day. We were informed that the tour was full, not even room for one person. Our camp host made it clear that she was not willing to work with us, so I paid with my credit card and left. As we departed I made my way towards the front door and our camp host used the opportunity to fire off some derogatory remarks aimed at my own mother by saying “those are some nice kids you have there,” referring to me and my girlfriend, “real fine people.” Later, after our vacation was over, I took it upon myself to write the holding company of Blue Mesa Recreational Ranch to explain that there had been a huge misunderstanding, and that me and my family had tried everything in our power to correct the problem only to be met with a cold shoulder. The response I got back was equally as cold and unprofessional. One of the most disturbing parts about the reply back was the response to the claim that I made that outlined how me or any member of my family would have had no problem taking a tour if it meant saving over four hundred dollars. The reply “I find that statement to be sad and meaningless, there is absolutely no reason to believe that you didn’t know.” Equally disturbing was the accusatory nature of the letter. “As to the conversation that our office person was attempting to have with your mother regarding this matter, my understanding is that you were extremely disruptive and made matters worse.” My response to that is our camp host didn’t respond to the situation rationally or calm either. Her introduction as she made her way into our camp the day we were leaving was “Hey you, you there, umm, we have a problem. You owe us $460.”
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Public - 6 months ago
reviewed 6 months ago
10-20-2012 Ordered over the phone and was looking forward to ordering something, taking it home and having a nice meal with my girlfriend, instead we show up and they have no record of our order. To add insult to injury, they accused my girlfriend of calling the wrong location. For the record, when we got home we called the same number, explained the situation to the manager and she remembers the incident, meaning not at the wrong location.
Food: Poor to fairDecor: Poor to fairService: Poor to fair
Public - a year ago
reviewed a year ago
2 reviews