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John Baethke & Son Plumbing
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3511 N Cicero Ave Chicago, IL 60641
3511 N Cicero AveUSILChicago60641
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Review Summary
28 reviews
5 star
19 reviews
4 star
2 reviews
3 star
No reviews
2 star
3 reviews
1 star
4 reviews
People talk about water heater repair, good work, service man, kitchen sink and service agreement
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All reviews
Jamie Hegarty
reviewed 3 months ago
I called John Baethke because I had water coming out of my wall and needed prompt attention. I had previously used his company for routine water heater maintenance, and their work was good, so I figured I'd try him again. I called in the evening, and I was told that he would have someone out to my house the next afternoon. At 5pm the next day, I called and asked when I might expect someone to arrive, and I was told that I was not on their service list. I asked to speak with John directly, as I had made the appointment with him, and he called me back five minutes later. I described our previous conversation in detail and told him politely that I expected him to honor his commitment. He told me that he had no memory of the call, that he probably spoke with 100 people yesterday, and the best he could do was get someone out to me 24 hours later (i.e., 48 hours after my original request and 24 hours after his commitment to me). I told him that was not acceptable and that I shouldn't have to go to the back of the line. He then basically told me that I was out of luck. At that point, I told him I thought that was unacceptable and I was thinking about what I would put in a Yelp review. As soon as I brought up Yelp, he started grew hostile and started yelling at me. I never raised my voice with him, despite being very unhappy that he was blowing me off, but the mere mention of the word Yelp set him off. He finished yelling and then hung up on me. He was terribly unprofessional. Bottom line -- he failed to show up and cost me precious time that I wish I had spent finding another plumber. Moreover, he was not the least bit apologetic. People make mistakes, and it's pretty clear he just forgot to write this down. But the fact that he made no effort to apologize or otherwise fix the mistake other than put me in the back of the line was terribly disappointing. Anyone who cares about customer service would have at least managed to show some sort of regret. I am giving 1 star only because zero stars is not an option.
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David Garcia
reviewed 4 months ago
If you have money to flush down the drain.... What do you make an hour? If it's over $300.00 these are your guys. Fool me once it's one thing, fool me twice and it's on me. Well this is on me. $575.00 for an hour and a half. You heard right. An hour and a half of simply rodding out a kitchen sink drainpipe. Take a moment and think how much money that is. No really special tools were required, expertise and knowledge, yes, and what you would expect from a licensed plumbing service. A Boeing 747 pilot doesn't make that much money per hour. Ask me how I know that. I appreciate the reasonable appointment time and the personality and professionalism of the service man but who wouldn't be happy and personable when they are making THAT MUCH MONEY. This was my holiday extra money to spend on dining out and some presents. Gone gone gone, flushed down the drain, just like my common sense that I should have invoked when told how much it was going to cost. They don't lie to you, they tell you to your face that they are going to charge an exorbitant amount for their services and since you have already paid $89.50 for them to appear in your home, you just go along. BTW, the $575.00 was the cheapest option for fixing my drain..others went to double that amount, also for no real special tools and or equipment needed. Hope your pockets are lined with gold if you call them...because they won't be when they are done with you.
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tom morris
reviewed 9 months ago
Dead of chicago winter Bathke and Sons charged me $500 for a new ignitor that retails for $20. When I complained, they told me "were you going to have your kids freeze and pipes burst." Shameful.
Kenneth Malombe
reviewed in the last week
These guys are crooks. They charged my credit card $ 200 and left without doing anything. Dont find out the hard way look elsewhere. Dont fall victim like me
Scot Bennett
reviewed 2 months ago
Dispatched plumber to thaw water pipes. Quoted approx $90 (over the phone) for site visit and told technician will review the situation when he arrives and provide a price for whatever service may be needed. Probably should have asked for a range on the cost ahead of time, but the price was over $800 (plus the site visit) to hook up and run current from the pipes inside my house to the city shutoff (B-box). That didn't alleviate the issue and the plumber stated that it must be frozen on the city side of the shutoff. Now I've found out from the city water dept that a union is required on the water pipes just past the main water shut off inside my house or they will not hook up their unit from the hydrant to the B-box to thaw out those pipes. I would have expected a reputable plumbing company that works in Chicago to know this and when they determined the problem was on the city side to install this union at that time.
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Hodges Kelley
reviewed a year ago
They are as good as the reviews say. They showed up 15 minutes early and fully explained my problem and fixed it. Their fee was fair and and, even tho booked up because of the heat wave, Tech was unhurried and genuinely wanted to be sure my problem was totally fixed.