Me: "Your main website's navigation usability could be improved. I couldn't find your bug tracker from the main menu, or from page ABC, or from the product's website."
Them: "It was right there on page XYZ!"
Me: "It could have been a top-level page, or present on both page XYZ and page ABC and the product website."
Them: "But page XYZ was linked on the menu even on the product website!"
Me: "You mean the small 'Contact' link in the footer at the bottom?"
Them: "No, the other
menu on the page, at the top"
Me: "You mean that menu with sixty-three
hyperlinked subitems unrelated to the product? Really?"
You can't make this up. #usability