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Twin Creek Apartments
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Today 8:00 am – 5:00 pm
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2014 Rental Property of the Year!
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1111 James Donlon Blvd Antioch, CA 94509
1111 James Donlon BoulevardUSCaliforniaAntioch94509
(866) 865-2269twincreeksapts.com
Building, Apartment Complex
Building
Apartment Complex
Property Management Company
Apartment Rental Agency
Today 8:00 am – 5:00 pm
Monday 8:00 am – 5:00 pmTuesday 8:00 am – 5:00 pmWednesday 8:00 am – 5:00 pmThursday 8:00 am – 5:00 pmFriday 8:00 am – 5:00 pmSaturday 10:00 am – 5:00 pmSunday 10:00 am – 5:00 pm
2014 GEMM Award Winner for Rental Property of the Year!
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Review Summary
2.6
13 reviews
5 star
2 reviews
4 star
1 review
3 star
No reviews
2 star
3 reviews
1 star
7 reviews
"The staff are very responsive and the apartment complex upkeep is great."
"The office staff is very rude and unprofessional."
"If you value your hard earned money take it somewhere else."
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Jennifer Turner's profile photo
Jennifer Turner
a year ago
I really enjoyed living here - unfortunately for me I had to relocate closer to work but I would recommend the complex to anyone in the area. Its a very safe - quiet complex and the management staff is always very friendly-professional and helpful which is an anomoly for rental complexs of this size. I read past reviews and those, from my experience ,seem to have been resolved with Marcus who took over right about the time I began my lease so I never had any issues whatsoever. I gave four out of five simply because the one thing that I would like to say would be "better" is the garbage service. That's more a complaint for them directly - the concept is nice but it was just hard for me with my schedule to navigate this. Most likely would be fine for anyone with normal working hours. :)
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Response from the owner - a year ago
Hello Jennifer Turner, I wanted to take a moment to thank you for your kind words. Here at Twin Creeks, our ambition is to give our residents the greatest renting experience possible. I've already shared your compliments with the rest of our team. We will miss having you as one of our valued residents. If I can every be of any assistance to you, please do not hesitate to reach out to me. As you know, our office hours are Monday through Friday from 8:00 AM until 5:00 PM and on Saturday & Sunday from 10:00 AM until 5:00 PM. Again, thank you for your compliments – we loved having you in our community! Sincerely, Marcus Thomson Community Director (925) 778-5300
Samer Al Haddadin's profile photo
Samer Al Haddadin
a month ago
The staff are nice and professional but they don't follow up with concerns! The community looks nice however the apartments are really old and it's obvious! I would only recommend them for the nice staff!
Response from the owner - a month ago
Hello Samer, First off I would like to thank you for taking the time to share your thoughts and opinions with us. We try to make sure that each and every one of our residents enjoy their time while living at Twin Creeks. I'm sorry to hear that you are not receiving the attention you deserve. Would you please give me a call at my office or, if you can, stop by to see me in person. I would love to learn what concerns we haven't followed up on and do everything in my power to make sure that we address those concerns. I can be reached in my office from 8:00 AM until 5:00 PM. You can also reach me by phone at (925) 778-5300. Again, thank you for taking the time to express you thoughts. I truly hope that we can rectify your concern and give you the great living experience you came to Twin Creeks for to begin with. Ever so gratefully, Marcus Thomson Community Director
viridiana256072
a year ago
I’ve living here for over 2 years although I do not recommend this place to anybody roaches all over place, not to mention mice, those are the only pet included in your property and come free of charge, and they can’t get rid of, cut garbage service, if you forget your garbage can outside apartment you get a penalty for 25 dollars each time, I worked hole day no time to pull garbage out so I’m paying for a service that I don’t need but it is mandatory And like someone said in the review, and it is very thru they keep adding charges, Don’t believed get an apartment so that you can see shitti service, people just comes and goes, because of that... get an apartment and see for yourself, but don’t say you weren’t warn of all of this So over all, for the price you can get a better place in Oakley or Brentwood which by the way ‘crime and theft it is becoming already an everyday thing, got the windshield of my car broken cause of that... thank you!!!
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Response from the owner - a year ago
Hello viridiana256072, Thank you for bringing your concerns to our attention. At Twin Creeks we strive to provide every resident with the best possible living experience, and I apologize that has not been your experience. Our goal is to be upfront about our practices & the services offered here as well as any associated costs. I welcome the opportunity to meet with you and further discuss a solution that is mutually agreeable. Please contact me at the office at your convenience. My office hours are Monday through Friday from 8:00 to 5:00. Again, thank you for reaching out. Sincerely, Marcus Thomson 925-778-5300 TwinCreeks.CD@fpimgt.com
A Google User
3 years ago
I have lived here for over a year.and at first I loved it but now I can't stand it! They keep adding charges to what we already pay for this hell hole! Me and my neighbor have been talking and he's thinking about moving out of here as well as me. When I get my renewal notice if it says anything about my rent going up then that will be my breaking point. The management is horrible.. They are flat out rude and the maintenance is a joke! They are remodeling the outside of the apartments and from far away it looks great but up close it's not! One of the workers said some of them are getting paid only $8.00 a hour so what does that tell you!? The inside of my place got pretty messed up from the workers pulling out the old dry rotted wood and it is very true about the roaches not only roaches but other random crazy looking bugs and I keep my place VERY clean but they are still coming in and management will not do anything about it!! I would not recommend this place to my worst enemy
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Luis duran
a year ago
was a former tenant from twin creeks, and it’s basically a place that you want to stay away from, you get all sorts of new charges, no to mention that they sell to you the water at a very high price, since you have no water miter even if you are on vacations, you get to pay the same amount even if you are not in the house, bassically all tenants are being charge for the water used on the pool & water pond where fish are, not to mention the garbage service imposed by the office they charge you 45 for the valet garbage service, which they should, t be charging for garbage, if you forget garbage can outside of apartment you get a penalty for 25 dollars, any ways, the only good thing about that place it’s just the park on the side, kitchen to small, management uncap able of solving issues on premises’, my ac system never worked for the 3 years i lived in this place they couldn,t fix it and suggested me to buy a windows ac system, that is sucks, go to the office with a complain if you get lucky they will get it solved within a week or two, manager says it’s the average time for thing to get solved, winch I personally think it’s to much,,, lots of roaches, infested with mice winch are the only animal you can have in the apartment out of charge, cause they can get rid of them otherwise you will get charge for it, check all reviews, and don’t fall for it, pretty much what most of the Negative reviews tell you here, is right no more or less, I would,t rent or recommend it to anybody, Thank you!!! when it comes to reviews, manager says it doesn’t affect them, that is what I was told by him, and I thing he is totally wrong cause through as tenants they get their pay checks, but it seems he doesn’t care, hopefully management will correct his attitude, cause through this kind of don’t care behavior, attitude people is moving away..
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Response from the owner - a year ago
Hello Mr. Duran, Thank you for your feedback. We strive to provide the best quality living experience for all of our residents. I am sorry to hear you feel this was not your experience. I'm here Monday through Friday from 8:00 am to 5:00 pm and can be reached at the number and email below. Work orders are a big priority for our maintenance staff. Our policy is to respond to all work orders within 24 hours, based on urgency. I show in our system that you only had 2 work orders in over 3 years of residency with us, and that those were responded to within the appropriate time frame. We also have an ongoing maintenance contract with a pest control company (as do most apartment communities). I'll make sure I touch bases with our vendor to ensure that our schedule is appropriate. Sincerely, Marcus Thomson Community Director Twin Creeks Apartments TwinCreeks.CD@fpimgt.com (925) 778-5300
Angellyca Moore
a year ago
PLEASE READ! I have lived here for almost 2 years I thought it looked nice but its not and I blame management! ROACHES EVERY WHERE! Ihad pest control come out 4 times and I am not a dirty person and still cant get rid of them and they are the BIG ROACHES TOO! Besides that I wake up in the middle of the night too loud music outside and people breaking into cars.My car was broken into they did nothing you think they would gate the apartment complex or have security but no because they dont care.Garbage is $40 a month and they dont have garbage dumpsters if they miss your garbage and they only pick up weekdays only but no holidays. Maintenance is a joke my screen to my window still is not fixed or my garbage disposal.There is so much to complain about I just want innocent people to be aware of what there getting to I might as well live the ghetto.Cant wait till the lease is over IM GETTING THE HELL OUT OF HERE!
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Response from the owner - a year ago
Hello Angellyca Moore, Thank you for bringing your concerns to our attention. At Twin Creeks we strive to provide every resident with the best possible living experience, and I apologize that has not been your experience. I apologize if you feel we are not responding to your issues in a timely manner. I see we haven't had the exterminator back in some months and I would love the opportunity to keep battling those pests for you! I would also like to point out that we have three (3) open dumpster areas for residents to use on the days that the valet service doesn't operate. I welcome the opportunity to meet with you and further discuss a solution that is mutually agreeable. Please contact me at the office at your convenience. Our office hours are Monday 8-5, Tuesday through Friday 8-6 & Saturday through Sunday 10-5. I am typically in the office Monday through Friday from 8-5. Again, thank you for reaching out. Sincerely, Marcus Thomson Community Director 925-778-5300 TwinCreeks.CD@fpimgt.com
A Google User
5 years ago
These apartments are the worst I have EVER lived in. They are roach infested. BIG TIME. I have seen so many people move out because of this and I am one of them. The office staff is very rude and unprofessional. They never call you back, so you have to keep calling to get your issues resolved. FPI manages this complex and they never take care of any of their properties. I would never recommend this place to any one.
A Google User
3 years ago
I am very happy to live here at Twin Creeks, I am only 18 and do live with my mother. At first when I read reviews on this place I was very hesitant to move in. But honestly all these reviews are wrong. The management is fantastic, they are very reliable and easy to talk to. The units are great for actually being apartments, they really do feel like a house. Very spacious and roomy. They have a nice pool and hot tub, a newly renovated gym which is open 24 hours with a card swipe entry so that notjust anybody can go in. They are also renovating the outside of the units and they are doing it at a very fast rate and they looking fantastic. I would definatly suggest to live here. Units, grounds, and management are all very nice. Two thumbs up.
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