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DATAMARK, Inc.
25 followers -
helping companies reduce costs, increase accuracy and decrease turnaround times.
helping companies reduce costs, increase accuracy and decrease turnaround times.

25 followers
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DATAMARK, Inc.'s posts

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Contact Center Management: Five Qualities of Top Performing Team Leaders-
#3: Analytics expertise: Effective team leaders will use measurable and objective standards to monitor the performance of their agents. Contact center KPIs such as average time in queue, average speed of answer, average handle time and average after-call work time offer team leaders a wealth of information for identifying performance issues. Team leaders take advantage of current contact center management software platforms, which present KPIs in a dashboard format, making it easier to identify trends and map out improvement plans. http://bit.ly/ManagementQualities
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Happy St. Patrick's Day!
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Contact Center Management: Five Qualities of Top Performing Team Leaders-
#2: An ability to motivate: A team leader understands the nature of contact center work and knows how agents are motivated through the traditional levers of pay, bonuses, incentives, contests, perks, etc. Top-performing team leaders get creative when it comes to agent motivation: It could be encouraging an agent to pursue a certain career path with the organization; identifying and addressing early signs of burnout by changing an agent’s schedule or assigning work that fits well with an agent’s interests and skillset, for example. http://bit.ly/ManagementQualities
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A friendly reminder to set your clocks forward 1 hour.
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Contact Center Management: Five Qualities of Top Performing Team Leaders-
#1: Trained to coach: Agents who are promoted to team leader are often recognized for their excellent customer service skills, problem-solving abilities and knowledge of contact center processes. But this doesn’t necessarily mean they will immediately be excellent coaches. Team leaders need specialized training in the art of agent coaching. Coaching requires outstanding one-on-one communication skills, the ability to develop performance improvement plans for agents and to provide feedback in a consistent and timely manner. http://bit.ly/ManagementQualities
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Outsourcing: A Good Way to Increase the Time You Need to Increase Profitability-
Saving Money by Outsourcing:
For some businesses, the choice comes down to cutting back on their services or outsourcing services that are too expensive to run effectively in-house. By outsourcing, you get the benefit of high-scale training, experience, and a deep pool of employees to cover the demand whenever there are changes in interest in your company. To learn more about why Datamark is the right choice to help your business save time and increase profitability, call 1-877-667-2151. http://bit.ly/2hZzCbs
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Outsourcing: A Good Way to Increase the Time You Need to Increase Profitability- Call Center Outsourcing Companies: Not Just for Big Business Anymore

Traditionally, call center outsourcing was a service that large businesses and organizations relied on to handle a large volume of calls that the regular staff was not available to manage. Today, startups and small businesses are relying on these companies even more for a number of reasons.

A global economy has increased the number of potential clients for many types of businesses. At the same time, the amount of competition has made it even more challenging to provide the level of satisfaction that makes more customers choose one company over the rest.

While you are the most qualified person to handle the main functions of your business and to oversee your employees personally, the quality of service offered to clients on the phone is also important. A call center company can provide the professional level of customer service needed, according to your specifications, while you focus on making your business run smoothly and efficiently.

Business owners who are just getting their company up and running have an even greater number of responsibilities. There are more decisions to be made, a greater focus on hiring new employees, and managing the operations to get the highest possible profitability at a time when they are at the greatest risk of experiencing a loss. In many ways, the outsourcing company may be more qualified and have a greater depth of experience to handle business specific calls than the owner or other employees. http://bit.ly/2hZzCbs
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Happy Presidents Day!
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Outsourcing: A Good Way to Increase the Time You Need to Increase Profitability- Business owners have a broad range of responsibilities. For some, delegating responsibility within the organization is the best way to get everything finished without taking time away from the most important aspects of the business. A look at how a small practice operates clearly defines why outsourcing call center services are such a necessity. Most of us never see a lawyer, dentist, or financial consultant who interrupts our appointment to continuously answer their calls. Instead, they hire someone to take care of incoming and outgoing calls at the desk so they can focus on providing services to their clients. http://bit.ly/2hZzCbs
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Outsourcing: A Good Way to Increase the Time You Need to Increase Profitability- The person who represents your business on the phone continues to be the most important contact potential and existing clients have with your business. Although the ways that most businesses work have changed significantly today, the efficiency of the call center still has a direct impact on the ability of your company to drive business and maintain the highest level of customer satisfaction. The problem that most businesses encounter, however, is having the labor force with the skills and dedication needed to achieve their goals. This is why the demand for outsourced call center solutions continues to grow. http://bit.ly/2hZzCbs
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