Profile cover photo
Profile photo
DATAMARK, Inc.
24 followers -
helping companies reduce costs, increase accuracy and decrease turnaround times.
helping companies reduce costs, increase accuracy and decrease turnaround times.

24 followers
About
DATAMARK, Inc.'s posts

Post has attachment
Step into the world of 311 contact centers and how cities across America are utilizing this new service.

Post has attachment
Happy Administrative Professionals Day! Please take a moment out of your day to acknowledge and thank the Administrative Professionals in your office.
Photo

Post has attachment
Startups Look to Avoid Pitfalls of “Premature Scaling”:
Managing Growth by Outsourcing-As the Startup Genome report notes, premature scaling often results in hiring too many managers and specialists, resulting in costly overhead. Many growing companies avoid this pitfall by outsourcing non-core business functions to service providers. Examples of functions that can be outsourced to reduce costs and burdensome levels of management include human resources, accounting, IT services and customer service. For example, DATAMARK has assisted startups by providing multichannel contact center services for inbound customer support and outbound sales. To learn more, visit www.datamark.net/call-centers.
http://bit.ly/2m681mK
Photo

Post has attachment
Startups Look to Avoid Pitfalls of “Premature Scaling”:
Indicators of Success-
-Startups that learn from experienced mentors raise 7 times more money and have 3.5 times better user growth.
-Startups with founders that work full-time rather than part-time on the business experience 4 times greater user growth and raise 24 times more money.
-Successful startups understand that they need two to three times as long to validate their market than most founders anticipate.
-Startups that can “pivot,” or change as the market changes, are more successful.
-Startups that keep their product simple to start are more successful than those that add more “bells and whistles” before the core product is perfected.
http://bit.ly/2m681mK
Photo

Post has attachment
Happy Easter!
Photo

Post has attachment
Startups Look to Avoid Pitfalls of “Premature Scaling”: Red Flags include-
A large staff or high salaries without a clear understanding of cash flow.
-The revenue model is proven, but the company fails to hire sales-oriented people to build upon the model.
-Spending big on marketing without establishing metrics for success.
-Sacrificing profit margins in pursuit of increased revenue.
“Too much” money is raised from investors, and the startup becomes undisciplined.
http://bit.ly/2m681mK
Photo

Post has attachment
Startups Look to Avoid Pitfalls of “Premature Scaling”:
Startup companies often operate on a razor’s edge: grow too slow, and you miss opportunities to dominate an emerging market; grow too fast, and you spend all your money before locking in revenue generation.
A new study by San Francisco-based startup accelerator Startup Genome reveals many companies fail because they fall into a trap of “premature scaling” or growing in anticipation of market demand, rather than growing in response to demand.
Startup Genome examined the growth of 3,200 tech startups and found nearly 70 percent of them scaled too quickly, leading to failure or poor performance. By studying the companies and interviewing experienced startup entrepreneurs and investors, the researchers identified several red flags indicating premature scaling. They also revealed smart moves that successful startups make. http://bit.ly/2m681mK
Photo

Post has attachment
Contact Center Management: Five Qualities of Top Performing Team Leaders-
#5: Caring and sharing: Building a strong relationship with the team begins with showing that you care about their performance and strive to help them excel and advance as agents. Good team leaders are eager to share the path to success by clearly explaining the organization’s goal metrics, and by providing continuous coaching so that agents understand how to achieve these goals. http://bit.ly/ManagementQualities
Photo

Post has attachment
Contact Center Management: Five Qualities of Top Performing Team Leaders-
#4: An ability to focus and prioritize: Call volumes change rapidly for any number of reasons, from special promotions launched by company headquarters, holiday and seasonal demand, to unexpected events that cause service outages. Team leaders find themselves pulled in different directions, with responsibilities for multiple assignments and projects. Top-performing team leaders can prioritize urgent projects while keeping agent performance in their sights. Once again, the leader-to-agent ratio becomes important here. Contact center supervisors should strive to maintain the best ratio for performance and cost management. http://bit.ly/ManagementQualities
Photo

Post has attachment
Contact Center Management: Five Qualities of Top Performing Team Leaders-
#3: Analytics expertise: Effective team leaders will use measurable and objective standards to monitor the performance of their agents. Contact center KPIs such as average time in queue, average speed of answer, average handle time and average after-call work time offer team leaders a wealth of information for identifying performance issues. Team leaders take advantage of current contact center management software platforms, which present KPIs in a dashboard format, making it easier to identify trends and map out improvement plans. http://bit.ly/ManagementQualities
Photo
Wait while more posts are being loaded