Response from the owner - 2 months ago
Hi Ellen, It sounds like you are complaining about a company that is not Better Business Bureau. Please kindly remove your review of Better Business Bureau since your review is not about us. I encourage you to file a complaint about this company with us at https://www.bbb.org/consumer-complaints/file-a-complaint/get-started so we can help address your concerns with the company. We would be happy to look into this matter. If you have any questions, please give us a call at 206-431-2222. Thank you!