a virgin sacrifice
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- Apr 12, 2012
- well done!Apr 12, 2012
- I've got to go with Virgin (and every other airline) on this one. Given that there are many reasons a flight may be delayed (weather, equipment) that can simply vanish, negating the delay, the responsible thing is for the airline to give their best estimate of departure, while still telling people (as Virgin and other airlines do) to be there and ready for the scheduled departure time. They say it so often that it gets thrown away as noise, until a person gets burned by not following this guidance.
There are a million reasons why it's important to inform passengers that a flight may be delayed 4 hours. Switching to another flight or changing connecting flight arrangements are two biggies. It should go without saying that a flight might leave earlier than the delay, and it's crazy to think that the airline should hold the plane and all the other passengers up for a couple hours if the delay is shortened, just for the sake of folks who checked for the delay and decided to spend a bit more time at home or hotel a chance to make it to the airport in time for the delayed departure estimate. Not to mention the people on the following flight that plane is due to make, and the flight after that.
In short, if you disagree with this position, tell me what behavior you would prefer (other than 'make planes never be late') that's fair both to the passenger who has a connection to make and the passenger who wants to spend as little time sitting in an airport as possible.Apr 12, 2012
- sure but the system should have been updated when the delay was lifted and simply wasn't. it never was. virgin has already admitted the mistake and apologized and issued the refunds, etc.Apr 13, 2012
- Ahh, got it.Apr 14, 2012
- What happened in the end with this? Did it get resolved?Apr 22, 2012