FreemanGroup was founded by Bill Freeman in 1985. Headquartered in Richardson, TX, FreemanGroup also has offices in Florida, London, Costa Rica, and Puerto Rico. FreemanGroup has undertaken quality initiatives with a number of diverse clients throughout the US, Latin America, Europe, Asia, the Caribbean, and more. Clients range from government and tourist boards to hotels, casinos, cruise ships, and airlines. In addition to offering a number of proprietary training workshops and follow-up training programs, FreemanGroup offers instructor certification programs and workshops specifically designed for human resource departments, leadership, and supervisors. FreemanGroup’s measurement solutions include mystery shop, customer survey, and employee opinion survey programs, and additional Web-based tools and technology.