Response from the owner - 7 months ago
We strive to offer excellent customer service and products to all of our customers. We are as paperless as possible so many of the installation instructions for our products can be found on our website. Many of our wall-mounted sinks have installation instructions pertaining to scenarios with a mounting bracket included and further instructions for installation without a mounting bracket. A few of our wall-mounted sinks are advertised to come with a mounting bracket, but most do not use a bracket and are attached to the wall studs, or wood blocking, with lag bolts purchased locally. We are sorry to hear you were not happy with your experience. If we can be of further assistance we can be reached at 1-866-855-2284 option 4 or through email at email@example.com.