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John Gusiff
Works at Customer Centric Solutions LLC
Attended Claremont McKenna College
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John Gusiff

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Why we Shop? Is it different than why we Buy? #cx #retail #segmentation #personas http://bit.ly/1YXUjOR
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Watched #adobesummit  interview with Nate Silver whom was shown this clip of Charles Barkley ranting about how the NBA is about Talent not Analytics...  watch it, hilarious... (best part at the end)
video https://www.youtube.com/watch?v=2asGeItzGWM
to which, once seen, Nate Silver commented "Charles Barkley is a smart guy, but, everything he just said is "bullshit".  All of the best teams in the NBA are Analytics driven.
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If you aren't making Predictions and determining when you are right or wrong you have no means of Learning; and, therefore, be able to make better Business Decisions in the future.
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John Gusiff

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Why we Shop? Designing unique experiences for Treasure Hunters #cx #custexp #innovation http://bit.ly/1R88Jg9
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In his book, Delight Your Customers, author Steve Curtin talks about the importance of "job essence" in providing an exceptional and/or extraordinary customer service experience.He spoke at CX Week this week and provided a great summary as to why customer service is so predictably poor? He stated simply, "because it is voluntary".  How spot on is that?Employees as you know are on the frontline of delivering or not delivering on your brand promise...
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Starbucks 1st retailer to see mobile payment success @ 15% of transactions #mobile   #starbucks  #retail #cxm
The Starbucks app drives a full 15% of transactions made in U.S. Starbucks locations. 
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Innovative use of Google Glass!  Training your Employees #googleglass #retail #foodtech  
The hunt for real world applications for Google Glass, Google's new wearable computer that promises to revolutionize how we access information and document the world around us, has only just begun. Roughly 10000 people have been hard at work exploring ways to utilize the technology, ...
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Don't let your Reward Progam simply become a Marketing Program and violate your customers' trust #cxm #loyalty http://buff.ly/RyncW1" http://buff.ly/1o8ejPj
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In his circles
937 people
Have him in circles
176 people
Kip Wolin's profile photo
Byung Kim's profile photo
Eileen Young's profile photo
Potato Corner's profile photo
Hangout Moments's profile photo
Marlynn Strauss's profile photo
Pablo Souki's profile photo
Joseph Sekula's profile photo
David Grumm's profile photo
Work
Occupation
Customer Experience Design and CXM Technology
Employment
  • Customer Centric Solutions LLC
    Managing Partner, 2002 - present
  • MCorp Consulting
    Senior CEM Consultant, 2014 - present
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Gender
Male
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Story
Tagline
Helping Companies focus on Customers
Education
  • Claremont McKenna College
    Economics/Computer Science, 1982 - 1986
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Phone
415.497.8975
Mobile
415-497-8975
Email
Public - 4 years ago
reviewed 4 years ago
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