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John Gusiff
Works at Customer Centric Solutions LLC
Attended Claremont McKenna College
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John Gusiff

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John Gusiff

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Watched #adobesummit  interview with Nate Silver whom was shown this clip of Charles Barkley ranting about how the NBA is about Talent not Analytics...  watch it, hilarious... (best part at the end)
video https://www.youtube.com/watch?v=2asGeItzGWM
to which, once seen, Nate Silver commented "Charles Barkley is a smart guy, but, everything he just said is "bullshit".  All of the best teams in the NBA are Analytics driven.
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If you aren't making Predictions and determining when you are right or wrong you have no means of Learning; and, therefore, be able to make better Business Decisions in the future.
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More and more Marketing organizations are applying Agile principles and methods. Expect this trend to continue #agile   #marketing  #custcentric
Mashable
What does it mean to do "agile marketing"? You're probably doing it without realizing what it's called.
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John Gusiff

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In his book, Delight Your Customers, author Steve Curtin talks about the importance of "job essence" in providing an exceptional and/or extraordinary customer service experience.He spoke at CX Week this week and provided a great summary as to why customer service is so predictably poor? He stated simply, "because it is voluntary".  How spot on is that?Employees as you know are on the frontline of delivering or not delivering on your brand promise...
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Starbucks 1st retailer to see mobile payment success @ 15% of transactions #mobile   #starbucks  #retail #cxm
The Starbucks app drives a full 15% of transactions made in U.S. Starbucks locations. 
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Innovative use of Google Glass!  Training your Employees #googleglass #retail #foodtech  
The hunt for real world applications for Google Glass, Google's new wearable computer that promises to revolutionize how we access information and document the world around us, has only just begun. Roughly 10000 people have been hard at work exploring ways to utilize the technology, ...
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Don't let your Reward Progam simply become a Marketing Program and violate your customers' trust #cxm #loyalty http://buff.ly/RyncW1" http://buff.ly/1o8ejPj
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Both teams deserving...
 
Florida State, Auburn to Play BCS http://thebea.st/J4SPmn
After Auburn beat Missouri 59-42.
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Agreed - but this season is just another example of why the playoffs are needed.
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Have him in circles
168 people
John Cass's profile photo
Sonia Nelson's profile photo
Batchbook's profile photo
Kevin Freshfishing's profile photo
Widen Enterprises's profile photo
Beth Batchelder's profile photo
Ripped Body Fitness's profile photo
James Echols's profile photo
Edward McGrath's profile photo
Work
Occupation
Customer Experience Design and CXM Technology
Employment
  • Customer Centric Solutions LLC
    Managing Partner, 2002 - present
  • MCorp Consulting
    Senior CEM Consultant, 2014 - present
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Male
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Helping Companies focus on Customers
Education
  • Claremont McKenna College
    Economics/Computer Science, 1982 - 1986
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Phone
415.497.8975
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415-497-8975
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Public - 3 years ago
reviewed 3 years ago
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