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John Gusiff
Works at Customer Centric Solutions LLC
Attended Claremont McKenna College
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John Gusiff

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Hilariously true!
There’s little denying Bernie Sanders’ appeal with young voters — and his Democratic rival Hillary Clinton wants to get in on the action too. This weekend’s “Saturday …
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John Gusiff

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Why we Shop? Designing unique experiences for Treasure Hunters #cx #custexp #innovation http://bit.ly/1R88Jg9
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In his book, Delight Your Customers, author Steve Curtin talks about the importance of "job essence" in providing an exceptional and/or extraordinary customer service experience.He spoke at CX Week this week and provided a great summary as to why customer service is so predictably poor? He stated simply, "because it is voluntary".  How spot on is that?Employees as you know are on the frontline of delivering or not delivering on your brand promise...
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Starbucks 1st retailer to see mobile payment success @ 15% of transactions #mobile   #starbucks  #retail #cxm
The Starbucks app drives a full 15% of transactions made in U.S. Starbucks locations. 
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John Gusiff

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Why we Shop? Is it different than why we Buy? #cx #retail #segmentation #personas http://bit.ly/1YXUjOR
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Watched #adobesummit  interview with Nate Silver whom was shown this clip of Charles Barkley ranting about how the NBA is about Talent not Analytics...  watch it, hilarious... (best part at the end)
video https://www.youtube.com/watch?v=2asGeItzGWM
to which, once seen, Nate Silver commented "Charles Barkley is a smart guy, but, everything he just said is "bullshit".  All of the best teams in the NBA are Analytics driven.
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Innovative use of Google Glass!  Training your Employees #googleglass #retail #foodtech  
The hunt for real world applications for Google Glass, Google's new wearable computer that promises to revolutionize how we access information and document the world around us, has only just begun. Roughly 10000 people have been hard at work exploring ways to utilize the technology, ...
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Don't let your Reward Progam simply become a Marketing Program and violate your customers' trust #cxm #loyalty http://buff.ly/RyncW1" http://buff.ly/1o8ejPj
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In his circles
944 people
Have him in circles
177 people
Fly Fishing's profile photo
E2's profile photo
Redfish Dynasty's profile photo
SF Yee's profile photo
Byung Kim's profile photo
Dodgers Fans's profile photo
Thomson Reuters's profile photo
Fort Lauderdale Online's profile photo
Alex Jones's profile photo
Work
Occupation
Customer Experience Design and CXM Technology
Employment
  • Customer Centric Solutions LLC
    Managing Partner, 2002 - present
  • MCorp Consulting
    Senior CEM Consultant, 2014 - present
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Gender
Male
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Story
Tagline
Helping Companies focus on Customers
Education
  • Claremont McKenna College
    Economics/Computer Science, 1982 - 1986
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Phone
415.497.8975
Mobile
415-497-8975
Email
Public - 4 years ago
reviewed 4 years ago
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