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Verified local business
Pizza Restaurant$$
Today 11:30AM–9PM
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847 Riverdale St West Springfield, MA 01089
847 Riverdale StreetUSMassachusettsWest Springfield01089
$$Pizza Restaurant, Italian Restaurant
Pizza Restaurant
Italian Restaurant
Takeout Restaurant
Today 11:30AM–9PM
Thursday 11:30AM–9PMFriday 11:30AM–10PMSaturday 11:30AM–10PMSunday 11:30AM–9PMMonday 11:30AM–9PMTuesday 11:30AM–9PMWednesday 11:30AM–9PM
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Review Summary
26 reviews
5 star
9 reviews
4 star
10 reviews
3 star
4 reviews
2 star
1 review
1 star
2 reviews
Kid-friendly chain serving classic Italian fare & pizzas, plus cocktails, wine & beer.- Google
"Food is always good staff is friendly and quick."
"The hostess was polite and told me it would be about a 5 minute wait."
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John Vazquez's profile photo
John Vazquez
a month ago
The atmosphere was really nice the service was very pleasant and they were very dedicated to ensuring that you had a good time the food was excellent and it was fresh
Yevgeniy Yevgesha's profile photo
Yevgeniy Yevgesha
7 months ago
Delicious food, comfortable place, fast service, reasonable prices, cozy atmosphere. I recommend to all !!!
Damarys R's profile photo
Damarys R
10 months ago
I came in waited for 30min it was acceptable it was Saturday around 6 and very busy they sat my partner and I down and are waiter came over etc when we got are food it was cold I expected it to be hot for the time we waited. We then ordered a cheesecake and waited 20+min and the waiter gave me a wrong check. I asked for a refill on my drink and he takes 15+min and then looks at us and says: I totally forgot I'm sorry. Very rude and very unprofessional I never complain about restaurant I go to but this one was the worse I felt very unwelcomed and also my partner. Will never come back!
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Christopher Rivera's profile photo
Christopher Rivera
4 months ago
Food is great but waitress was rude
Bill O'Neill's profile photo
Bill O'Neill
4 months ago
The food is above average for a chain and the price is reasonable. Tonight we ate at the bar and the bartender was very friendly.
Alice Spencer's profile photo
Alice Spencer
2 months ago
Good family friendly restaurant. Was very quiet with quick service when we visited.
Sam Bujak's profile photo
Sam Bujak
11 months ago
I arrive just about peak time (6pm). The hostess was polite and told me it would be about a 5 minute wait. I accepted and began the wait. At this time, I was the only person waiting for a table and the hostess did not write down my name. More couples and families began pouring through the door until the wait was up to approximately an hour. The hostess must have forgotten about me because she seated two groups ( a family of 4 and a couple) before I went back up to ask how much longer I would have to wait seeing as though it was already well beyond 30 minutes. When she responded with oh I'm so sorry, I didn't see you there and excuses of we are short on staff and the kitchen is backed up (understandable for peak timing) but could not give me an estimate on how much longer the wait was going to be, I lost it and walked out. I will not be going to a Bertucci's again.
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Janet Vine
3 years ago
My experience at Bertucci's as always great food, great atmosphere but not only myself but many of my co-workers have had the same experience. We sit at the bar and then move to a table. We always end up with Bartender "Ashley" in which is very rude and unpleasant. We often hear her caddy conversations with other staff about other staff. She acts as though she is the boss and when the so called boss "Kristen" and her get together they also talk about staff. Very un-professional. I am sick of coming in and being treated this poorly and I will be sure to tell everyone I know that this is going on in this establishment. A manager should not be screaming at staff across the restaurant and not just screaming but to be-little someone as she does is just wrong. They use foul language and this Bartender should not be allowed to talk to the staff the way she does. Kristen needs some management training and needs to stop with her caddy behavior. Managers do not act like this. I will be taking my business elsewhere. I will also be filing with the Corporate office as I have many staff members that come in and have the same experience. disgusted
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