Response from the owner - a month ago
Hi Laura: I'm sorry to hear about your recent experience. That's certainly not what we expect and would like to try to fix this! In order for us to look into what happened, could you please give us more information by filling out our online form at: http://bit.ly/FiveGuysContactUs or by calling us directly at 866-345-GUYS (4897). This way your comments will be sent to the store and its management.