Profile cover photo
Profile photo
CSM Practice, Inc
2 followers -
Customer Success Management Consulting Services
Customer Success Management Consulting Services

2 followers
About
Posts

Post has attachment
Add a comment...

Post has attachment
Add a comment...

Post has attachment
As the Senior Vice President of Customer Success for Adaptive Insights, one of the things that were important for Carolee Gearhart in implementing Gainsight was not to simply implement the system, but take a step back and talk about what she and her team were trying to accomplish in doing that.

That's the area where CSM practice really added value to the organization. They were instrumental in helping understand both discussions of our strategy, which Carolee clearly knew what she wanted to accomplish but then being able to translate that into how her team could most effectively use Gainsight to get that done.

The consulting work that CSM practice did with Adaptive Insights included spending some time understanding how to more effectively use the Gainsight system in a way that was better for their Customer Success Managers.

When Adaptive Insights hired CSM practice, they already had the Gainsight solution implemented. However, the solution wasn't used at the optimal level, and therefore lacked adoption from the CSM team. That was unfortunate because a big reason why they implemented Gainsight was to help the Customer Success Managers get more engaged with their customers and do that more efficiently.

Being able to take a look at how we could use Gainsight, but do it in a way that was more friendly for the CSM team was definitely a place where the CSM practice added value for Carolee and her team.

To learn more about CSM Practics and our Gainsight services, go to: https://csmpractice.com
Add a comment...

Post has attachment
The process of hiring a customer success manager (CSM) can be a daunting process for any executive or team leader.
Watch this video to learn THREE tactics that every hiring manager should consider including in their CSM hiring playbook.

Do you have other tips and best practices you use in your CSM interview playbook? Please comment.
Add a comment...

Post has attachment
Here is the recording of webinar held on June 28th with Irit Eizips. Check it out!
Add a comment...

Post has attachment
Wootric and Amity are partnering for an exclusive webinar on July 12 about how to leverage NPS in a fresh way and become a true Customer Success champion.

Featured Presenter: Jessica Pfeifer, CCO & Co-Founder, Wootric
Add a comment...

Post has attachment
See you tomorrow at The Customer Success Maturity Model Webinar with Dave Blake, CEO/Founder of ClientSuccess.

The webinar will help you determine your current customer success maturity and guide you through the next steps and best practices to strengthen your approach to customer success.
Add a comment...

Post has attachment
Be proactive around product updates.
Add a comment...

Post has attachment
7 days left until Irit Eizips webinar. Learn the best way to increase adoption and reduce churn.

Join us on June 28 to get a full overview of Customer Success segmentation models, how to pick the right one based on the outcomes you need, and how to implement them.
Add a comment...

Post has attachment
Join us at Totango webinar: Customer Culture and How To Build It, with Customer Success Summit presenter, Claire Burge, CEO of This Is Productivity, and also with Omer Gotlieb, Co-founder of Totango.

Wednesday, June 21st 10am PDT
Add a comment...
Wait while more posts are being loaded