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Member First Mortgage
Mortgage Lender
Today Closed
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Member First Mortgage

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Looking for something fun to do this weekend? There's still time to check out the #NorthAmericanInternationalAutoShow ! Come out to the Cobo Center in #Detroit before the show ends Sunday. #NAIAS   #AutoShow  goo.gl/zSehlh
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Get ready for your #PureMichigan spring & summer hobbies this weekend! The "Ultimate Fishing Show" is coming to Novi while the "Grand Rapids Camper, Travel & RV Show" will be at #DeVosPlace, Thursday-Sunday. #camping #travel #RV #fishing  

http://www.michigan.org/events
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#HappyHolidays from Member First Mortgage!
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Excellent review by WEBER M., via BirdEye

Fast, friendly service. Easy to work with!

Read review at BirdEye https://birdeye.com/member-first-mortgage-147189412400479/review/35372743526571236
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Member First Mortgage will be closed on Thursday, November 24 and Friday, November 25 for Thanksgiving. Have a wonderful Thanksgiving holiday!
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There's a lot to do in #GrandRapids this weekend! From the +Grand Rapids Griffins to the International Wine, Beer and Food Festival. http://www.grnow.com/events/ 
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Excellent review by MICKEY H., via BirdEye

Our experience was made easy by the fine professional team at Member First. They kept us informed at every step of the process and helped guide us the entire time.

Read review at BirdEye https://birdeye.com/member-first-mortgage-147189412400479/review/25393050522066583
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Happy Martin Luther King, Jr. Day! #MLKday  
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#HappyNewYear! Member First Mortgage will be closing at 12pm (noon) on Friday 12/30/16, and will be closed on Monday, 1/2/17. Have a happy and safe New Year!
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Member First Mortgage will be closing at 12 pm (noon) on Friday 12/23/16, and will be closed on Monday, 12/26/16. #HappyHolidays!
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On Saturday our Member First Mortgage #CommunityCommittee spent time volunteering at Home Repair Services of #KentCounty ! They built and painted electrical testing boxes & toilet tanks for #homeowners to learn new skills.
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Excellent review by John O., via Yellow Pages

I was referred to Member First from a friend who used them, I myself was not a credit union member, I am so glad I was referred to them, as a first time homebuyer I didn't know what to expect, but the loan officer walked me through the process and kept me informed the entire time, my realtor was also pleasantly surprised how well it went. Because of the great service I received, I started an account with a local credit union, and I am able to make my mortgage payment right at the credit union! I cant thank the staff at member first enough for making this transaction easy for me.

Read review at Yellow Pages https://birdeye.com/member-first-mortgage-147189412400479/review/27564242523125129
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Contact Information
Map of the business location
616 44th St SE Grand Rapids, MI 49548
616 44th Street SoutheastUSMichiganGrand Rapids49548
Mortgage Lender, Loan AgencyToday Closed
Sunday ClosedMonday 9AM–5PMTuesday 9AM–5PMWednesday 9AM–5PMThursday 9AM–5PMFriday 9AM–5PMSaturday Closed
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Review Summary
3.4
41 reviews
5 star
23 reviews
4 star
1 review
3 star
1 review
2 star
1 review
1 star
15 reviews
"Very good rate and personable service"
"Ordered wrong appraisal."
"If you have dealings with this company, I strongly recommend you use Jason."
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Stanley Bemish's profile photo
Stanley Bemish
in the last week
The experience from the initial discussion about the goals for refinancing of our home was outstanding! No other institution could touch the interest rate and terms. The entire cycle was quick and Wayne Fuller kept us updated on point all the way through! Thanks Member First Mortgage, especially Wayne Fuller for going that extra mile for us!!!!!
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Donald Leland
a month ago
Where to start? What a terrible company and I would never do business with them again. We were referred to Mem. 1st through our credit union when we moved five years ago. They position themselves as a division of the credit union and that is just not true. I should have known better! We had a few specific criteria that were non negotiable for our mortgage provider. I won't list them all but suffice to say it was all, yes, yes but once we closed it all went out the window and they denied making the commitments even when presented with email proof. At this point we are kind of stuck without incurring more costs. Stay away from this company, I wish I had.
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Response from the owner - a month ago
Hi Donald, We are so sorry about the issues you experienced during your loan process. If you would like to speak with a manager, please send us an email at: marketing@memberfirstmortgage.com.The security of our members is very important to us, so please do not leave any contact information in this review. Thank you for providing your feedback, this will help us to provide better member service in the future!
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Jesse Slater
5 months ago
My experiences with Member First Mortgage could literally not have been any better. From day one I was treated with kindness and respect. I felt like I was a friend rather than a customer. We have completed both a refinance as well as a new home purchase with Member First with no regrets. Loan products were explained to me clearly and recommendations were made based on our particular needs even with special circumstances. Member First Mortgage, with their loan officer Jim Rogers, has truly made our dreams come true! We were able to get our dream home and could not be happier. I would recommend that anyone in need of a mortgage or needing to refinance please don’t hesitate to contact them today.
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Response from the owner - 5 months ago
Hi Jesse, We're so glad you had great experiences throughout both purchase and refinance transactions with us! It's great to hear you enjoyed working with Jim and he was able to provide you with excellent service. Thank you for providing a review!
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Derek Bosley
a month ago
Horrible experience. We were referred by our Credit Union on the oposite side of the State. All seemed well at first. We were constantly reassured there were no roadblocks, even after asking. We were preapproved for an amount and moved forward. We even tried borrowing nearly 30k less than our approved amount. We ordered a home inspection, appraisal, and had the water tested. Apparently my position through my contract house was deemed temporary employment and we did not receive our loan. This, after a couple of months, left us scrambling for a loan as we had less than a week to secure a loan, or lose out on our house. It took two separate mortgage lenders and LO's 3 days to tell us the same thing it took members first 2 months to figure out. We were also told, by both potential lenders after Members, that Members did it all backwards. We should never have been given an amount prior to verifying all information, including employment. Another tidbit, the other potential lenders did this BEFORE we paid over $1,000 to have inspections and such as members kept reassuring all was well until zero hour. They could not believe Members operated the way they did. Two seperate lenders were baffled! If you get stuck with members, make sure they are doing things correctly as their lack of knowledge and procedure burned us out of too much money, and valuable time. Now we still have no house, and had to explain to our kids why they cannot have their own rooms. A lot of false hope from Members. I see a positive post on here about one LO in particular. Sounds like he learned from his mistakes at least. Does my family no good however.
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Response from the owner - a month ago
Hi Derek, We are so sorry about the issues you experienced during your loan process. If you would like to speak with a manager, please send us an email at: marketing@memberfirstmortgage.com. The security of our members is very important to us, so please do not leave any contact information in this review. Thank you for providing your feedback, this will help us to provide better member service in the future!
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John Gentry
a month ago
Our loan officer was Mr. Jeremy Britt. He did all of the tedious legwork in the beginning before an application was even submitted. He was attentive, courteous, informative, and compassionate. Even though there were roadblocks, there were NO surprises. He worked extremely hard and made our arduous task much easier. We are VERY grateful for his efforts and would highly recommend MFM to anyone in search of home financing.
Response from the owner - a month ago
Hi John, we're so glad you had a great experience working with Jeremy on your mortgage! Thank you for posting this review!
Jeff Weber's profile photo
Jeff Weber
a month ago
My banker,Brent Simons, was great! Always accommodating & ready to help with a phone call. I would recommend their service to anyone.
Response from the owner - a month ago
Hi Jeff, we're so glad you had a great experience working with Brent Simons on your mortgage! Thank you for posting this review!
Caitlyn Willerick's profile photo
Caitlyn Willerick
a month ago
Tracy was so friendly and amazing to work with. She made the home buying experience so much easier.
Response from the owner - a month ago
Hi Caitlyn, we're so glad you had a great home buying experience working with Tracy! Thank you for posting this review!
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Julie A.
6 months ago
I was referred to Member First by my credit union and contrary to other reviews, I had a great experience . This was due in large part to Jason Smith! Jason promptly answers emails, answered any questions I had when calling him, and they got me a closing date within 30 days of my paperwork going to underwriting! If you have dealings with this company, I strongly recommend you use Jason. His dedication to his job shows, as several times he was responding to my emails before 7:00 a.m. This Company is lucky to have him. I hope with the addition of employees like him this lender is able to make a positive turn around and rid themselves of the negative reviews. I have yet to make a payment as I just got into my home so I am unable to comment on the ease of online payments. I have, however, taken into account the reviews written on this issue. I will update if I encounter a problem.
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Response from the owner - 5 months ago
Hi Julie, We're so glad you enjoyed working with Jason and had a great experience throughout the mortgage process! Thank you for providing a review!