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Massage Retreat & Spa - Plymouth
Spa
Today 8:00 am – 10:00 pm
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Rockridge Center, 4445 Nathan Ln N Plymouth, MN 55442, United States
4445 Nathan Lane NorthUSMinnesotaPlymouth55442
(763) 557-7100massageretreat.com
Spa, Massage Therapist
Spa
Massage Therapist
Day Spa
Facial Spa
Waxing Hair Removal Service
Today 8:00 am – 10:00 pm
Monday 8:00 am – 10:00 pmTuesday 8:00 am – 10:00 pmWednesday 8:00 am – 10:00 pmThursday 8:00 am – 10:00 pmFriday 8:00 am – 10:00 pmSaturday 8:00 am – 7:00 pmSunday 10:00 am – 6:00 pm
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Plymouth Massage Retreat & Spa makes the relaxation and rejuvenation of massage & esthetician services an affordable daily option for everyone. Introductory 1-Hour Massage Sessions starting at $39.95
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Review Summary
3.3
18 reviews
5 star
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4 star
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3 star
1 review
2 star
1 review
1 star
8 reviews
"I have been a member of the Healthy Savings program for 2+ years and love it!"
"The retret spa package is especially nice if you want two hours of pampering."
"I get a facial with Bailey every 4 weeks."
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nate nesset
8 months ago
Experience started off great. My wife and i went for a Valentines day couple massage and loved it. I decided to sign up for their monthly $50 program for monthly massages, and was quickly turned off by their services. I scheduled my first massage for a month out, and they canceled it to reschedule. i tried rescheduling for 3 weeks, finally did and they canceled it again due to a "sick" massage therapist. They never called back to reschedule which they said they would, and continued to charge my account $50+ every month. I called to cancel and they said i had to submit an e-mail to their service center. So i did; no response for two weeks. So i call back, and they said i need to fill out the form online and someone will get back to me. So i did, and no one has gotten back to me. Terrible experience and really am still trying to get a response to them to get money back. never go there or sign up for their monthly program.
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Katie Turner
10 months ago
Do NOT join the monthly club. It's $60/month for a YEAR and they will not let you out of it once you're in unless you move out of state. I think it's strange to have to lock into such a strict contract at a massage place. I feel like it's a scam to just get my money every month and frankly, I felt pressured to join after my first appt. I called later to try and get out of being in the monthly club, but was told to email "member services". In my email, I asked for a call back and never got one. In almost any other case I can think of, I can just call a place of business and talk to someone about the issue and they are more than happy to take care of me as a valued customer. In the case of Massage Retreat, I was basically told to F off and "too late, you signed the contract." The whole experience has just soured me completely, but now I am stuck going there for a year. UGGGGH.
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Nechia Agate
2 years ago
I have been a member of the Healthy Savings program for 2+ years and love it! I haven't experienced any of the cancellation issues because I had all intentions of taking advantage of the program when I signed up and have not had a single regret. I get a facial with Bailey every 4 weeks. With the program, I don't have to pay the regular price for the facial and any additional service is discounted. All products are also discounted. Since starting the regimen, my skin has drastically improved. Spa services are a luxury, so if you don't want to make the investment or are unsure if you can keep up with the program, don't sign up... simple as that.
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Katherine Poindexter
3 years ago
I joined their Healthy Savings Program in February 2010 and have been very happy since then. The massage therapists are wonderful and the facials are soothing, relaxing, and very beneficial to the skin. The Dermalogica skincare line is really good and I have incorporated several products into my daily routine. The aesteticians have even given me recommendations for my teenage son's skin. I have been to both the Plymouth and Edina locations and they have quality staff, quality customer servies, and quality services and products. The retret spa package is especially nice if you want two hours of pampering.
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Derrick Berg
4 months ago
Bruce gives an awesome massage. But the ongoing headaches with scheduling errors, and ongoing auto payments issues are not worth it. I was charged 3 times within one week for my one monthly massage. I have called multiple times and the issue is still not fixed. I was told the manager would call last friday and still have not heard from her. Do not recommend signing the 12 month contract or giving them permission to keep your card on file.
Erika F
a year ago
I HATE THIS PLACE! My husband went in for a massage. He got conned into a stupid contract without being told it was a contract. Now he is fighting to buy out his contract so he can be done with this place. No one is returning his calls and when he does get in touch with someone they tell him there isn't anything that can be done. He has reported them to the better business bureau but they are responding with the same canned "he signed a contract response". Even though he didn't know at the time he was signing this. I hope this place ends up shutting down.
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amanda trost
2 years ago
I COPIED THIS COMMENT FROM PREVIOUS PERSON BECAUSE I HAVE THE SAME ISSUE AND COMPLAINT! THEIR STAFF IS NOT TELLING YOU RIGHT UP FRONT WHAT YOU ARE SIGNING UP FOR! TERRIBLE! THEY ALSO HAVE NO WILLINGNESS TO ACCEPT THE CLIENT IS ALWAYS RIGHT NOR DO THEY TAKE INTO ACCT IT BEING A NEW FACILITY AND STAFF SOLD A WRONG POINT. I WOULD NOT OF SIGNED UP FOR MEMBERSHIP IF I KNEW I COULDNT CANCEL AT ANYTIME. SO DON'T WASTE YOUR TIME OR MONEY! THEY DONT COMPROMISE EITHER EVEN IF YOU PUT IT ON A FREEZE. The treatment was okay, above average, BUT BEWARE OF THE MEMBERSHIP!! I unknowingly signed up for a 1 year membership without the ability to cancel...AT ALL. They will continue charging you for an entire year - whether you are satisfied with their service or not. Apparently you will find this out if you read the small print on the back of the contract for the Platinum Membership. Seemed like a good deal at the time, but I had no idea that I was locked in for an entire year. Very disappointed. VERY VERY VERY DISAPPOINTED!
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Divia Young
a year ago
Place to get a massage

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