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Massage Retreat & Spa - Plymouth
Today 8:00 am – 10:00 pm
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Rockridge Center 4445 Nathan Ln N Minneapolis, MN 55442
4445 Nathan Lane NorthUSMinnesotaMinneapolis55442
$$Spa, Massage Therapist
Massage Therapist
Day Spa
Facial Spa
Waxing Hair Removal Service
Today 8:00 am – 10:00 pm
Monday 8:00 am – 10:00 pmTuesday 8:00 am – 10:00 pmWednesday 8:00 am – 10:00 pmThursday 8:00 am – 10:00 pmFriday 8:00 am – 10:00 pmSaturday 8:00 am – 7:00 pmSunday 10:00 am – 6:00 pm
Plymouth Massage Retreat & Spa makes the relaxation and rejuvenation of massage & esthetician services an affordable daily option for everyone. Introductory 1-Hour Massage Sessions starting at $39.95
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Review Summary
20 reviews
5 star
9 reviews
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3 star
1 review
2 star
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1 star
10 reviews
"I have been a member of the Healthy Savings program for 2+ years and love it!"
"I was sold and not to say Jill the massage therapist was really good."
"I bought a couple's massage for some friends at this location."
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Kemi Huff
2 months ago
I went here today, read a lot of bad reviews but I still wanted to try it out myself to have my own personal opinion. I had a wonderful time. The asst manager Amy is amazing. She is very polite and took ownership for the previous bad online reviews when I brought it to her attention. I was sold and not to say Jill the massage therapist was really good. It was my first time and I am happy to say I will be back.
David Robbins
5 months ago
Extremely Shady! Bought my wife a spa day here for her birthday and they actually signed her up for their membership for $60 per month without her permission or signature on anything, when she called to inquire about it they were extremely rude and said that she signed up and they were going to hang up on her! They called back later when they realized they had no signature or nothing in writing and refunded the money. Signature or not they're obviously not being clear or up front about what they're signing people up for based on other reviews, this is really nothing but a scam which I'm sure is being pushed by upper management, try being decent human beings with integrity first then maybe the money will follow, all you're doing is slowly driving away customers.
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Derrick Berg
12 months ago
Bruce gives an awesome massage. But the ongoing headaches with scheduling errors, and ongoing auto payments issues are not worth it. I was charged 3 times within one week for my one monthly massage. I have called multiple times and the issue is still not fixed. I was told the manager would call last friday and still have not heard from her. Do not recommend signing the 12 month contract or giving them permission to keep your card on file.
Erika F
2 years ago
I HATE THIS PLACE! My husband went in for a massage. He got conned into a stupid contract without being told it was a contract. Now he is fighting to buy out his contract so he can be done with this place. No one is returning his calls and when he does get in touch with someone they tell him there isn't anything that can be done. He has reported them to the better business bureau but they are responding with the same canned "he signed a contract response". Even though he didn't know at the time he was signing this. I hope this place ends up shutting down.
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Kacey Darling
2 months ago
I bought a couple's massage for some friends at this location. The issues started right away. They said everything would be setup and I gave my card information over the phone to pay for the massage during scheduling. They tried charging my friends saying that I never paid; I spoke with them on the phone and gave them my card number again so my friends could leave the establishment. That was April 2nd. Without my permission I was signed up for a monthly membership. I called after the first charge and they apologized and stated it would not happen again and my refund would be credited back within 2 weeks. Instead of a credit I received another charge a month later. At first I called on a weekly basis requesting an update as I did not receive my credits. Then after being told "it will be there within 5 business days" numerous times I started calling daily. I received second hand information that was being passed along to me. I was then told that I could go into the establishment and pick up a physical check that was never cut nor delivered to the location. I did receive a credit on June 1st for the 2 unauthorized charges. That credit was $10 short of the charges. At this point the frustration and inconvenience had been building up that I was not willing to let the $10 go. I changed my debit card information just to stop the charges from being able to be processed on my card after I received the credit. I was told they would mail me a physical check for the additional $10 and a gift card for all the is July 10th and I have not received anything. I'm really not that surprised and I have officially given up. To be 100% honest I never would have written a negative review had I received my credits because I normally do not like to take my negative experiences and complain about them since I could have been a unique circumstance. After reading the reviews it looks like I was not a unique circumstance and this happens quite often. I would never recommend this establishment or any other Massage Retreat and Spa due to this long drawn out issue. (Also was told the massage was "ehh...okay")
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nate nesset
a year ago
Experience started off great. My wife and i went for a Valentines day couple massage and loved it. I decided to sign up for their monthly $50 program for monthly massages, and was quickly turned off by their services. I scheduled my first massage for a month out, and they canceled it to reschedule. i tried rescheduling for 3 weeks, finally did and they canceled it again due to a "sick" massage therapist. They never called back to reschedule which they said they would, and continued to charge my account $50+ every month. I called to cancel and they said i had to submit an e-mail to their service center. So i did; no response for two weeks. So i call back, and they said i need to fill out the form online and someone will get back to me. So i did, and no one has gotten back to me. Terrible experience and really am still trying to get a response to them to get money back. never go there or sign up for their monthly program.
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Katie Turner
a year ago
Do NOT join the monthly club. It's $60/month for a YEAR and they will not let you out of it once you're in unless you move out of state. I think it's strange to have to lock into such a strict contract at a massage place. I feel like it's a scam to just get my money every month and frankly, I felt pressured to join after my first appt. I called later to try and get out of being in the monthly club, but was told to email "member services". In my email, I asked for a call back and never got one. In almost any other case I can think of, I can just call a place of business and talk to someone about the issue and they are more than happy to take care of me as a valued customer. In the case of Massage Retreat, I was basically told to F off and "too late, you signed the contract." The whole experience has just soured me completely, but now I am stuck going there for a year. UGGGGH.
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Nechia Agate
2 years ago
I have been a member of the Healthy Savings program for 2+ years and love it! I haven't experienced any of the cancellation issues because I had all intentions of taking advantage of the program when I signed up and have not had a single regret. I get a facial with Bailey every 4 weeks. With the program, I don't have to pay the regular price for the facial and any additional service is discounted. All products are also discounted. Since starting the regimen, my skin has drastically improved. Spa services are a luxury, so if you don't want to make the investment or are unsure if you can keep up with the program, don't sign up... simple as that.
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