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Katie Connors
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Probably some of the BEST customer service I have ever received! About a week ago, I had my tragus pierced on both sides (not @ Keep Sake). I was having an issue cleaning them because the barbells used were really short and I couldn’t get around them to clean them well. Needless to say, they weren’t being cleaned as well as I wanted and were still very sensitive to the touch, almost as if they were on their way to being infected. THEN somehow, in my sleep last night, I managed to yank the stud back in through the piercing. It was lodged in there and there was no way I was getting it out on my own. I stopped by Keep Sake today to have them take a look. I was greeted with smiles and was brought in right away so Joe could take a look. He was able to get the barbell out that I had pulled through and replaced BOTH of my piercings with new longer barbells that screw in on the front and not the back like the ones I had. I am not going to say there wasn’t any pain but it was minimal and Joe was easy when changing them out. He changed his gloves any time he touched anything that wasn’t my ear, explained what he was doing as he was doing it and showed me how to clean them. When I asked what I owed I was told with a smile that I was all set and he was sorry that I had to go through that experience. I couldn’t stop smiling on my way home and my piercings feel SO MUCH better already. It’s as though I can almost feel them healing. I would recommend Keepsake to anyone looking for body piercing and GREAT customer service. I plan to go back when I am ready to get my industrial pierced again. Thanks for making my day!!
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Public - a year ago
reviewed a year ago
1 review