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ProComGaming
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Mentor Program

This Program is split in to two sections. Firstly Assistants: they hang out in main lobbies, cities, worlds etc depending on the game. They are volunteers from the game who are willing to do shifts where they are there to simply answer other players' questions. This helps a lot with retention rates as new players get help and make friends early in the game. This has been proven in our past work. We also have mentors who spend time actually playing with the new players and helping them out. These are carefully chosen players who have shown themselves either through being noticed helping new players by GMs or also through them being known through the Tester Program.There is much more to the Program than this, so please feel free to contact us for further information.
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It's time for another part in our A-Z of QA series!

X is for Xenolith. A xenolith is a rock that does not belong, just like bugs and exploits in a game. It's vital that these issues are removed as quickly and as efficiently as possible so the game can be enjoyed as it was originally intended.

PCG's ethos of putting the players first includes bug and exploit testing too - a buggy game is not one that makes its players happy!
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Our Tester Program is unique due to the amount of trust we put in to the players who volunteer to work with us. They go through an application process and then get assigned to one of two groups, Core Tester and Tester. Core members do get more access than testers, but this is after a trusting relationship is established through trust tests. The QA team working with the publisher would then work directly with the Core and Testers to get reports and to perform testing. Stress testing is much easier when there is an organised Program as is the reporting process. At times we have worked with over 250 Testers and had a huge success with the Program both with players and Publishers alike!
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Where?

It's time for another post from the A-Z of QA series!

The word for W is Where. When reporting bugs, it's always important to list where in the game the bug occurs. It's also important to note where any related objects are at the time of the bug. It's vital that the coders are able to find the code causing the problem, so we include as much information as possible to make their job easier.

PCG's QA Team is always keen to give as much detail as possible in order to get bugs fixed and resolved!
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As promised we are revealing our programs that have proved to be really successful with the Publishers and Communities that we have worked with in the past. The programs are as follows; Public Tester Program, Public Assistance/Mentor Program, District Attorney's Program, Clan/Guildleadership Committee, Clan/Guild Warfare Committee, Community Forum Moderator Team and Community Outreach Program. In the coming weeks we will elaborate more...
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We at PCG are curious and inquisitive, be it how are magic tricks done, or how exploits work. Several members of our team really excel at finding them, re-creating them from videos or text descriptions!
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Time for another installment of the A-Z of QA!

V is for Verification. When we test a bug, it's not good enough for one person to have experienced it. It's good practice to have others attempt to recreate it for several reasons - to find out if it's limited to one specific type of device, to find out if it's only affecting a certain combination of class and character type and most importantly...to get as much detail about the bug as possible!

PCG's team works together when testing bugs so that when one is found, it is immediately confirmed and the report can be written and sent to be fixed swiftly. The team doesn't work 9 to 5, instead they're here at all hours of the day and night to make sure that the game is always being tested and refined!
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We all hate bugs of every kind - the type with legs and the type that ruins a gaming experience. Our QA Teams are (self) certified digital exterminators. They take the bugs they find, report them and make sure they get squished into oblivion, sometimes even further when they channel Chuck Norris while working. They are incredibly proud of their work and how it affects the players of the games we work with.
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It's Saturday again! Great - it's time for another post in our A-Z of QA.

Today's word is Undefined. While testing, we can sometimes come across an error code that uses the word "undefined". This word is both infuriating and infatuating to our team. They like to know how everything works, so when they see the word "undefined", they immediately want to investigate more. The information comes in when they don't have their normal clues to where the problem lies - our team will quite literally test everything again to try and find the cause!

Having such a dedicated team is one of PCG's QA Team's real strengths. Without their dedication, the games we work with wouldn't be examined for bugs half as thoroughly and the end result wouldn't be as good. While it might take a little bit longer, the final result is certainly worth the wait!
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