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The Counter
Hamburger Restaurant$$
Today 11AM–11PM
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Reston Town Center 11922 Democracy Dr Reston, VA 20190
11922 Democracy DriveUSVirginiaReston20190
$$Hamburger Restaurant, Fast Food Container
Hamburger Restaurant
Fast Food Container
Western Food
Today 11AM–11PM
Saturday 11AM–11PMSunday 11AM–9PMMonday 11AM–10PMTuesday 11AM–10PMWednesday 11AM–10PMThursday 11AM–10PMFriday 11AM–11PM
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Review Summary
122 reviews
5 star
42 reviews
4 star
34 reviews
3 star
27 reviews
2 star
6 reviews
1 star
13 reviews
Contemporary chain with customizable gourmet burgers, including vegetarian, plus beer & wine.- Google
"Ordered an appetizer, two burgers, and one of their hard shakes for dessert."
"The reason I can't rate this place higher is that the service is inconsistent."
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Mo Shark's profile photo
Mo Shark
2 months ago
First of all, the burgers took about an hour and a half to come out. It wasn't just mine that arrived late, all the tables around me were complaining about their food coming out late as well. Second, the orders for quite a few tables came out incorrect. Mine came out with different toppings that I didn't order or want. Third, the burger itself was cold when I bit into it. It didn't taste like they just pulled it off the grill. The manager was walking around to every table apologising for the mistakes and giving free burger cards for the next visit. Overall, interesting idea for a restaurant, lots of good menu options and the food looks good but terrible service and terrible quality for their high prices. I wouldn't go here again.
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Katherine Rodgers
3 months ago
I've eaten here three times and the last time was the last time. We went there for my husbands birthday on a late Sunday afternoon and the restaurant was pretty empty. We had marginal service and while the appetizer came out quickly our burger order for 4 people took forever and then when mine arrived it was meat on a bun... nothing else. So the cheese I selected hadn't melted all over it like it should have and the rest of the garnishes were just not there. It shouldn't have taken two hours for us to eat in your establishment and while I'm sure our server was at the end of her shift she had zero energy or friendliness. Looking ahead with the new parking rates, I would never pay to park and eat here again. Great concept, poor delivery.
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Sangi Colney
3 weeks ago
I always order the mini cheese burgers 🍔 with sweet potatoes . The mini cheese burger slider has 4 mini burgers for $11
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Michael Fontenot
2 months ago
Ordered an appetizer, two burgers, and one of their hard shakes for dessert. Everything was flawless.
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Eric Trager
5 months ago
I've been here for lunch and dinner 8-9 times combined as it's close to work and home. Generally the burgers and salads are good, albeit pricey. The reason I can't rate this place higher is that the service is inconsistent. It seems like every other time I've visited I've had a server who disappeared for long stretches, and who seemed generally disinterested. It's never been the same person. Perhaps the kitchen is the bottleneck but that doesn't mean the servers can't consistently check in. I haven't given up completely on this place as I've generally been happy with the food but it's a third or fourth choice at best.
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Spiridon Mekas's profile photo
Spiridon Mekas
3 months ago
Terrible. In a nutshell: At this place, there are no undercooked or overcooked burgers, there are only either burnt or raw burgers. I came here for a burger. Ordered a medium cooked burger. Got totally burnt (literally black) burger. Returned it. They apologized and made me another burger. This time the burger was raw (not undercooked - literally raw meat). What should I say? So, after almost two hours of waiting for a simple burger, at this burger place, I did not have any other option, but to ask for money back. They returned my money. I left hungry... This place is supposed to be a burger place, but no, it is not, they do not have basic skills for making burgers. Will never come back and I absolutely do not recommend this place. Sorry, but it is what it is...
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Brasha Brashovani's profile photo
Brasha Brashovani
3 months ago
Something seems wrong with chef(s) here. Was here 3 times and every time got badly cooked over/undercooked burgers. Burgers are sub-par, but the service is OK.
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Ted Phillips
2 weeks ago
Good burgers - customizable - and great sweet potato fries!