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The Counter
Hamburger Restaurant$$
Today 11AM–10PM
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Reston Town Center 11922 Democracy Dr Reston, VA 20190
11922 Democracy DriveUSVirginiaReston20190
$$Hamburger Restaurant, American RestaurantToday 11AM–10PM
Wednesday 11AM–10PMThursday 11AM–10PMFriday 11AM–10PMSaturday 11AM–10PMSunday 11AM–10PMMonday 11AM–10PMTuesday 11AM–10PM
Build Your Own from The Bun up, or for those with decision anxiety, choose one of our Signature Burgers or Burgers In A Bowl.
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Review Summary
80 reviews
5 star
23 reviews
4 star
29 reviews
3 star
16 reviews
2 star
5 reviews
1 star
7 reviews
Contemporary chain with customizable gourmet burgers, including vegetarian, plus beer & wine.- Google
"They have some wacky options for burger toppings like grilled pineapple."
"Top notch burger joint not for the feint at heart."
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L Fleming
2 months ago
my co worker and i ordered 2 burgers and 2 fries to go. we split the tab. she paid her 1/2 with cash plus tip and i paid my 1/2 with credit card. when we got back to the office, i found out that they did not put my fries in the bag. I also found out that they charged my credit card with the full amount instead of 1/2 of the bill. we went back to see the manager and after waiting 10 minutes, he came back and said that this happens sometimes when they split bills, apologized and that's it. Didn't even bother subtracting any money for the fries that i did not get!
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Nathan Naimat
5 months ago
Awesome Burgers The taste is amazing love it.
SJ Awhad
a year ago
Have been to this place twice and both times I really enjoyed the food. What I love most about The Counter is its location. Reston town center is a pretty busy spot with lot of food options to choose from. And "The Counter" is located right in the middle of Reston Town Center; yet it is in a quietly tucked away corner in a piazza style street which you can only walk into, away from the busy streets. The first time I had the Veggie Club Sandwich. It was really well made and served with pesto sauce, which was perfect! The only thing I did not like was the grilled carrots were not grilled enough so they were a little raw and hard, so i had to take them out and eat them separately. Nonetheless, the club sandwich was really good. The second time I decided to build my own burger. The burger selection sheet looks quite intimidating and unfortunately reminded me of all the SAT tests where I had to circle the right option with a pencil..Lol! They have some wacky options for burger toppings like grilled pineapple. So I decided to give that a try and boy was I glad I did that! I got the grilled chicken burger with lettuce, tomatoes, onions, jalapenos and grilled pineapple and it was perfect! I was a little disappointed that amongst the wide variety of toppings, they did not have banana peppers :( So i had to substitute jalapenos. But the burger still turned out perfect! The only thing missing was a side; yes, you have to order the side separately. We ordered french fries and the quantity or quality of fries wasn't impressive either. For drinks, I ordered the Creamsicle cocktail which was not that great. May be next time I will try something different with the same burger!
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Scott Rodgers
a year ago
I have been going here for 2 years, and a lot! (I am the freakin Mayor on Foursquare). Anyway, went in for lunch today and right from the start it was a nightmare. They just switched the menu, our server didnt seem to know anything. She kept saying they were really busy, which they were, but it is busy everytime I eat there. There were 4 of us. Because of my food allergies, Gluten and Beef, I always write "Beef and Gluten Allergy" really big across the top of my order. - I order the Turkey Burger, even though they have gluten free buns, I tend to get no bun. When I handed her my order she looked at it and said "Beef allergy, you cant eat the Turkey?". After I explained that I could, she placed our orders which took am abnormally long time to get. When we asked her if they were almost ready, she said, "Oh, we are out of Ham" someone in my party got a ham and cheese sandwich. About 10 mins went by, and then the orders came out, mine of course on a NORMAL bun. Once I told her I couldnt eat that, she sent it back. Long story short, the rest of my party was done eating and I still didnt have my food. When she finally came back, still without my food, we asked for the check and I ended up going to Chipotle. VERY VERY VERY frustrating. I used to love that place.
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Lucas Ragusa
6 months ago
Always enjoy the food. Can be expensive but there is a new happy hour menu that makes it much more economical.
Noble's profile photo
8 months ago
Top notch burger joint not for the feint at heart. My choice is the Redeye burger.
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Ben Lobenstein
2 years ago
This was my first experience with this international burger chain, and I have to say this is what a burger bar should be. This place serves up your customized burger with seemingly endless options, great sides and a full bar. Be sure you try their fried dill pickle chips as this is rightfully their house specialty. The service which was provided to me by a very enthusiastic gent was amazing, he guided me through my first "counter" experience with glee. Modern clean atmosphere, shopping center free parking not far away. Slightly pricey, but so worth it.
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Jay Marshall
9 months ago
The food was good but the girl we got was way too busy in the back talking to bring our drinks or check on us at all. The other waiter ended up coming over and got us our drinks. It would probably help if there was a manager walking around checking that the customers were happy.
Response from the owner - 9 months ago
I'm sorry that the service detracted from what would've been a great meal, Jay. I'll be passing your feedback along to our team so we can make sure that our servers are being more attentive from now on. You're right: we should have a manager check on our tables. Thanks for the suggestion! I hope you'll consider giving us another shot. Best wishes. -Amy Kelley


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