Response from the owner - a month ago
Hi Paul, thank you for bringing this to our attention. My apologies that you seem to have been misinformed about our review policies. You can see in our many google+ reviews examples of paid members who receive negative reviews and that we don't bend the rules for them. Our paid memberships give you tools to leverage your reputation to help close more jobs, however it has not impact on what types of reviews you will receive, that is up to your customers. If you'd like to email me with details about who you spoke with at HomeStars I will ensure we address any possible communication issue on our end: firstname.lastname@example.org, Sarah Steele - Director of Customer Success.