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TelcoProfessionals
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TelcoProfessionals is an interactive, content rich, blog- and video-centric online community and business exchange developed exclusively for the Telecom industry.
TelcoProfessionals is an interactive, content rich, blog- and video-centric online community and business exchange developed exclusively for the Telecom industry.

37 followers
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Blog : Create-Sell-Deliver To Become Lifestyle Service Provider - With no killer app in sight, success depends on driving revenue from a next wave of short-lived consumable products and services.   It’s not news that service providers are looking at ways to diversify their offerings and access new sources o...
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Blog : From AI to Customer Satisfaction in 5 ways - Artificial Intelligence (AI) is not only going to profoundly change that way in which service providers operate their networks and do business, but it is also going to dramatically change the way they interact with their customers. In fact, using AI to en...
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Blog : Telcos need an OTT strategy to regain lost ground - It is somewhat ironic that Communications Services Providers (CSPs) are struggling with digital transformation, when in reality, their infrastructure is the backbone for other sectors to ramp up their own digital transformation efforts. With change in con...
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Blog : Cleaning out the Smart City Desk Drawer - Sigma’s recent experience where we won the right to partner with Liverpool City Council has gotten me thinking a lot about Smart Cities.  Allow me, if you will, to clear out the messy desk drawer of thoughts I have on the subject. ...
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Blog : Will AI end fraud in telecoms? - Fraud is, unfortunately, still rife throughout the telecommunications industry, and has previously proved remarkably resistant to efforts to stamp it out.  Indeed, the TM Forum says fraud remains one of the most significant threats to operator mar...
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Blog : AI augmentation is the future - A study from Oracle and Future Workplace shows that 93% of people would trust orders from a robot at work, while all the respondents agreed that artificial intelligence (AI) will have a positive impact on their organizations. This comes on the heels...
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Blog : Creating unique customer experience design with digital twins - When we hear the term “good old days” we imagine the “simpler” times with no smart phones or social media, when consumerism was at its lowest due to the limited choice of goods and services on offer.   During that period, wh...
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Blog : Making the Platform-Play Pay - Digital transformation has a lot of interpretations. For some businesses it means digital delivery of products and services, for some it translates to offering a digital-first, omni-channel experience, and for others it is a way to save costs through auto...
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Blog : View from the top – latest digital transformation insights - In May 2018, TM Forum held their annual flagship conference, Digital Transformation World (DTW), in Nice, France. This leading industry event was a rich and inspiring gathering of industry experts and CIOs/CTOs exchanging visionary ideas and sharing exper...
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Blog : Will the chatbot be a game changer in the customer experience? - In the last few years chatbots have emerged as a must-have complementary element of an operator’s customer service centre or call centre — and in some cases, they are even replacing more traditional methods of customer support. Certainly, c...
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