Anyone planning a stay at +Kalahari Resorts
in the Dells you're in for a good stay as long as you don't mind getting your room cleaned in a not so timely manner or not having the amenities properly replenished.
Got the family here for vacation. The place is nice. The indoor and outdoor water parks will keep the kids entertained ... if that's not enough they have an indoor amusement park and theater.
Regarding the housekeeping services ... we left for breakfast as they were cleaning the room across the hall. We let them know we were heading out and they could clean our room. We came back later in the day and the room had not been cleaned. Wanted to rinse the chlorine off and we re-re-used our towels. Called down to housekeeping to inquire about the cleaning ... they ensured it happened every day and that they would get to our room. We went out again. Came back to get ready for dinner ... still not cleaned. Called back and they said they were sending someone up to clean our room. We left. We got in around midnight to find the beds made, new packet of coffee and fresh towels. The garbage had not been emptied. The coffee maker not cleaned and they did not replenish the suger/creamer for coffee .... ok not a big deal right? We got passed it.
Today was much like yesterday in that they were on our floor when we left for breakfast. Again, we mentioned we would be out for a while. We returned late in the afternoon. Showered again and left again. Room still not touched. We returned tonight to made beds and fresh towels. This time no coffee, coffee cups, creamer/suger packs. Garbages not emptied and floor not vaccuumed.
At first, I thought we might be too picky, but after thinking about it ... for what they charge we should be able to expect better service in this department.