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ben chance


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anyone?!? hmm
Wow, didn't think this was possible, but North Atlanta Fireplace is possibly the worst company in Atlanta. Started well, but salesman Scott sold us a $1200 product that had to be replaced (three months later still waiting for final repair), and a $1100 fireplace with a "feature" that was never disclosed. The owner David, was unresponsive at best and their return policy non-existent. The outdoor firepit they sold my wife and I was not sealed (stained in the rain), leaked propane, and has still not been fixed. The modern (fyre) indoor fireplace was installed incorrectly at first (they didn't even know it was a remote) and then never said it was external remote (ie, sitting on the hearth - otherwise it melts if in firebox - big square just sitting on your hearth). After two months, finally installed with remote sitting there and decided we didn't like it. After much arguing, Scott said they would accept the return for 15% cost, one month later, owner David concurred and we proceeded. Today just found it was for store credit. Looking back, once it became clear that they had terrible products and even worse service, and I raised concerns, they became non-responsive and generally antagonistic (multiple calls never returned and then tried to say that they had pointed out the remote - finally admitting they had not). I would never, ever go to this company - find your products online, get another installer. Do ANYTHING but work with these guys.
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Public - 8 months ago
reviewed 8 months ago
1 review