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Ray Brooks
Worked at Me INC.
Lives in Mississippi
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Mississippi
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Employment
  • Me INC.
    CEO
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Male
Product Specialist Jerome Williams greeted me on my first visit. He was always VERY, VERY helpful and willing to listen each time I visited. After looking at the Santa Fe, I decided that I would test drive different SF models ( Jerome has lots of patience ) and fell in love with the longer SF fully loaded with a V6 engine and 3 row seating. I purchased it the first week in December. Overall, I had an excellent purchase experience from dealing with Jerome to the Finance Department. I also ordered some accessories and Brad in the parts department was very helpful and courteous. The service department is also friendly and helpful. They seem to genuinely care about the customer's needs and expectations. I only could give 4 stars because my new vehicle was delivered with a dirty exterior and cloudy, filmed interior windows. On two, separate visits they still could not get it clean. I do realize the highway construction in the area contributed to some of this, but I was disappointed that a dealership selling $60k vehicles could not properly detail a brand new SUV. I ended up detailing it myself and it looks beautiful. I also have some type of shake, wheel balance problem ( since delivery ) that cannot be resolved. The service manager, Michelle Lee rode with me and confirmed it, but on driving another similar model, we determined that this was present on it as well. I'm assuming this is a tire or wheel issue from the factory and I'm hopeful that a fix will be in my future. ****UPDATE 3/1/15**** The dealership was able to determine that the wheel issue I was having was actually due to defective tires. After replacing all 4 tires my Santa Fe is perfect now. Many thanks to their fine service department. I highly recommend this dealership if you are in the market for an automobile. Friendly faces and very helpful staff. Once all the construction is complete, it will be easy to get in and out of the dealership.
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Public - 6 months ago
reviewed 6 months ago
19 reviews
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