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Salena Smith
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Salena Smith
Sales Associate
1240 Heritage Acres Blvd - Rockledge, FL 32955
lenalena544@yahoo.com - 4077481226
Work Experience
port rep agent
Disney cruise line - Port Canaveral, FL
December 2013 to Present
Responsibilities 
Serves guests by greeting guests on arrival; providing planned activities; responding to requests; resolving problems; maintaining a satisfying cruise experience.
Sales Associate
Old Navy
May 2012 to February 2014
Start Date: May 01, 2012 End Date: February 27, 2014 
Job Position: Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas. May be required to work in one or multiple queues/skill sets over various customer contact channels. Responsible for improving customer retention through programs and service provided to the customer. Utilizes mechanized systems to initiate and complete service orders and handle customer requests. Continually maintain working knowledge of all company products, services and promotions. Make recommendations according to customer's needs on features, accessories, upgrades and rate plans 
 
Company Name: Old Navy Job Title: Sales Associate
Call Center Representative
FedEx - Orlando, FL
May 2012 to February 2014
Responsibilities 
Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas. May be required to work in one or multiple queues/skill sets over various customer contact channels. Responsible for improving customer retention through programs and service provided to the customer. Utilizes mechanized systems to initiate and complete service orders and handle customer requests. Continually maintain working knowledge of all company products, services and promotions. Make recommendations according to customer's needs on features, accessories, upgrades and rate plans
Receptionist
Dr. Kalter Pediatrics
January 2011 to April 2012
Job Position: Responsible for greeting, instructing, directing and scheduling patients and visitors. Performing patient registration, scheduling of appointments, and exceptional use with Medic software.
Housekeeping
Wuesthoff Hospital
July 2009 to February 2012
Start Date: July 30, 2009 End Date: February 19, 2012 
Job Position: Provide personalized service and exceptional level of expertise for customers. Handle all aspects of the sale including: completing customer contracts and warranties and receiving customer payments, cash and credit card/check transactions. Sale new products 
 
Company Name: Wuesthoff Hospital Job Title: Housekeeping 
Start Date: January 13, 2008 End Date: August 3, 2009 
Job Position: Clean rooms as assigned cleaning bathrooms, dusting and vacuuming. Change and replenish bed linens, towels and guest amenities, as needed. Perform deep cleaning tasks, as needed. Stock, maintain and transport housekeeping supply cart on a daily basis. Dispose of trash and recyclables
Education
Bachelors in Bio Medical Sciences
University of Central Florida
Associate in General Studies
Brevard Community College
June 2011
High School Diploma
Sr High School
May 2009

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