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Amy D'Aureli
Attended Loyola University Maryland
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Amy D'Aureli

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well played sir
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  • Loyola University Maryland
    Writing & Spanish, 2004 - 2008
Basic Information
I love New York and I love little restaurants that you sometimes have to wait in on a busy Saturday night - I also am skeptical of any 1-star reviews I see for a restaurant when all of the other reviews are glowing - but after my nightmare experience last night with Da Tommy, I'm going to have to be that person. I was so excited to try this place, and the food did look great, but I've never experienced such exceptionally bad service, and never encountered such rude attitudes from any other authentic Italian restaurants in NYC - these owners have earned the bad rating. I called and made a dinner reservation for 6 people for last night (11/7) on 10/31 (a week prior) and I spoke with a woman who said it would be no trouble to have us at 8pm. I mentioned that we were celebrating my mom's birthday as I saw in another review they were very accommodating for another birthday group recently. When we arrived last night, right at 8pm, I believe it was the owner who greeted us, and he seemed to recognize the reservation name, but said there would be a wait because they were running a little behind. When I asked how long, he said 10 minutes, so we grabbed a seat at their little bar to wait. A few of us ordered drinks, and after 15-20 minutes, I realized they weren't even close to being able to seat us. The place was packed and many of the larger tables had just received entrees. So on my way to use the restroom, I asked one of the women working there if she had any idea what happened with our reservation, and she quickly dismissed me and walked by, saying sorry, I don't know. We continue to wait, now 30-40 min in, and when I ask the man who greeted us again what the issue was, he said "opentable is killing us tonight," and walked away. I start to worry a little, as we are celebrating my mom's birthday, and this is really putting a damper on things. Eventually, another man came over and apologized, and said they would do their best to accommodate us asap. I see that they start setting up a four person table right next to the bathroom/kitchen, and when I said to him that this really wasn't going to work for 6 people (and also wanted to say that this was the worst table in the place, especially after having a reservation), the original guy came over to say that, again, they were having trouble catching up on online reservations, and that we should have showed up earlier if we wanted a better seat.... So we obviously just walked out. After not being offered a sincere apology, or even a free drink for our wait and their screw up, and instead a makeshift table and really rude remarks, we were done. There are too many other great restaurants in NYC to waste time with owners that aren't even gracious to their patrons and accuse them of doing something wrong, after we made a reservation ahead of time! They were a hot mess. We did end up saving the evening by heading to Village Prime around the corner, where they gave us complimentary champagne for my mom's birthday and really just welcomed us with open arms. The food is probably decent at Da Tommy, but I can only vouch for this horrendous experience there - so keep in mind next time you're planning something special or believe that reservations actually mean you have a table reserved.
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Public - 10 months ago
reviewed 10 months ago
1 review