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CXG Business Process Outsourcing
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Hello everybody!

We are happy to announce that our first Open Career Day is happening less than a month. If you want to learn more about our company and what kind of people we are then you are welcome to join us. In order to come to our event please book a free “ticket” beforehand since we have limited spots
We look forward to seeing you.
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Enjoy your work week.
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Happy Holidays!

Christmas is about joy, about love and happy marry time with our loved ones. Many people say that nothing can compare with their mothers` gingerbread cookies or their fathers` red wine.
Sometimes, at a certain age, we tend to forget our most precious Christmas memories, probably because of all the responsibilities that we have as grown-ups, probably because of the worries that we have on our shoulders… Or is it simply because the little child inside of you have already lost its pink glasses?
Whatever the reason, Christmas celebrations have been and will always be the time to remember, get close with your most loved ones and share your most intimate moments. So, put on your antlers and red nose and get in to the Christmas spirit with these simple steps:

Decorate your house. It doesn't matter if you have a house full of kids, or are just on your own. Enjoy the trappings of the season in any way you can.

• If you have the space, head to the hills and harvest a tree. If that's not possible in your area, head to the local parking lot stuffed with trees.
• Either way, get one a couple weeks before Christmas, turn on the Christmas music, put up the tree, and decorate it. Your home will smell like Christmas, and it's hard to be unmoved by that!
• Add a wreath to your front door, so that every time you come home that's the first thing you'll see.

Reach out to friends and loved ones. It may be in the form of Christmas cards, or through the telephone or the Internet, if they're not nearby.

• If you Skype or do a Google Hangout with video, set it up if you can so that your Christmas tree is in the background, all lit up.

Turn on the music. There is a wealth of holiday music that will bring forth warm memories of Christmases past, chief among those is the glorious Handel's Messiah. It is a work that is filled with familiarity, soaring themes, inspiring melodies, and brilliant passages.

• Christmas carols are also wonderful and inspiring to listen too. It's hard to stay outside the spirit of Christmas when the spirit is flowing through you with these celebratory songs of joy.
Make the perfect Christmas dinner. That may vary, both on your tradition, your means, and your family. If you've always lavished your Christmas dinner with a great deal of attention and preparation and fuss, but you have grown weary of it, make it simple! Tell your family in advance, so they're not expecting the Christmas goose, and get grilled cheese sandwiches instead!

• Make your family's favorite dinner—whether that's grilled tofu or your famous bacon-cheeseburgers, make what they love. Even if it's not a 4-course, gut-busting meal, they will be guaranteed to love it. And you'll love the lack of stress!

Be yourself. No matter what your faith, belief, desires, traditions, or expectations, the season is about birth, about renewal, and about celebration. Look at it through the lens of those things that are most meaningful to you, and strive to make the days of this season reflect your own personal goals and desire. Remember: the spirit of the season resides, first and foremost, inside you.

Source: http://www.wikihow.com/
Edited by MG at CXG ltd.
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Childhood Fears Vs. Adult Fears
(In 4 Hilarious Comics)

Little kids are known for having fears that seem irrational to us “older” and “wiser” adults. But what we don’t realize is that many of our adult fears are strikingly similar to our childhood ones, at least in theory.
Consider these silly yet all-too-real comics from CollegeHumor, illustrated by Dave Mercier of MercWorks. They’re proof that no matter how old we get, we’re never alone in our fears (especially of clowns).

Do you recognize yourself in the eyes of the child? Or you were the fearless type? Share with your thoughts with us :)

Author: Suzy Strutner
Source: huffingtonpost.com
Edited by MG at CXG ltd.
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2016-10-21
4 Photos - View album

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Каква е връзката между редовното спортуване и поумняването?

Възможно ли е да поумнеем, ако спортуване редовно? Множество научни проучвания дават утвърдителен отговор на този въпрос. Физическите упражненията оживяват мисълта и подобряват паметта.

Изследване от 2013 г., осъществено от Факултета по психология и мозъчно здраве към университета в Отаго, Нова Зеландия, и публикувано в сп. Psychonomic Bulletin & Review, стига до извода, че „наличните до момента данни от геронтологични проучвания категорично доказват благотворното влияние на физическите упражнения върху пъргавината на мисълта, избирателното внимание, въздържането от прибързани реакции и възможностите за запомняне“.

Освен че оживяват мисълта, упражненията подобряват и паметта на възрастните. Анализ на три големи международни изследвания, публикуван в сп. Archives of Internal Medicine през 2009 г., съобщава, че „рискът от отслабване на паметта, измерен по стандартна шест етапна методика при около 3900 души на възраст от 55 години или повече, се оказва двойно по-малък у хората, които се занимават с умерено тежки или интензивни физически упражнения“.

Въпреки че точният механизъм, по който физическите упражнения оказват благоприятен физиологичен ефект, още не е открит, фактът, че те предпазват от редица страдания и заболявания е безспорен. Движението съществено снижава вероятността от развитие на диабет от втори тип, който напоследък е толкова чест, че постепенно се превръща в епидемия. Според американското здравно ведомство „има научни данни, че умерената загуба на телесна маса, съчетана с физически упражнения, може да предотврати или забави развитието на диабет от втори тип у предразположените към него възрастни“.

В допълнение към основния извод, че движението предпазва от сърдечни заболявания, проведеното през 2003 г. изследване на Американската кардиологична асоциация показва и това, че отслабването със средно 5 килограма и изминаването пеша на 10 километра седмично „забавя отключването на диабет от втори тип у хора от рисковите групи с 58%, сравнено с обичайните мерки, взимани в тази насока“. Метаанализ от 2007 г. на Полската спортна академия обобщава резултатите от изследвания, публикувани през предходните три години и потвърждава наличието на „49-процентно снижение на сърдечносъдовите заболявания и 35-процентно на диабета сред хората, занимаващи се със спорт“, както и съществено снижение на риска от рак на гърдата и дебелото черво.

Едно от най-големите проучвания от този род изследва превантивния потенциал на силовите упражнения по отношение на диабета от втори тип. Изследователски екип от няколко важни научни института, сред които Харвардския здравен университет и болницата „Бригъм енд уиминс хоспитъл“ в Бостън, анализират данни за 99 316 жени в средна и напреднала възраст, проследени в течение на поне осем години в рамките на проект, изследващ здравния статус на медицинските сестри. Резултатите, публикувани в онлайн изданието на сп. PLOS през 2014 г., показват, че „жените, отделящи повече от 150 минути седмино за занимания с йога, силови тренировки, аеробни и други упражнения, са били с 40% по-малко застрашени да развият диабет от втори тип в сравнение с останалите.

Полезен профилактичен ефект е бил наблюдаван както при упражненията за увеличаване на мускулната маса, така и при упражненията за нейното поддържане - видно от факта, че жените, отделящи повече от 150 минути седмично за леки или умерено тежки аеробни упражнения, както и тези, отделящи поне 60 минути седмично за силови тренировки, били с една трета по-малко застрашени от диабет в сравнение с физически неактивните.

Source: Economy.bg
Edited by MG at CXG ltd.
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10 ways to improve your technical skills (or the skills within your organization)

1. Set the tone – The initial contact you have with the person you are about to support is crucial. If you are answering the phone, show enthusiasm by using the tone of your voice. The speed at which you talk can also be used to express the energy of your intention. If you are supporting someone face to face, the same rules apply but the inclusion of a big smile will go a long way.
2. Know your place – Realize where you are joining the customer in their frustration cycle. Chances are the person you are talking to has been battling with the issue for over an hour, has called several friends, searched the net and now they have to call you and pay for the privilege. Also remember that they wouldn’t have to call you if “your crummy product actually worked!”.
3. Don’t take it personally – Aside from the technical issue, the person may be uncomfortable with technology and will not want to appear stupid. Fear of a technical question they ‘should know’ but cannot answer will make them anxious and also compound the issue. If this is not enough most people have their finger over the ‘anger’ button waiting for you to say the magic words ‘there is nothing we can do you need to buy a new one’. The conversation you are about to have may be difficult, awkward or at worst abusive so the key is to remember “This isn’t personal, this person is just frustrated, anxious and fearful”. This may not be true in all cases but it will put you in the correct mindset to provide a good support experience.
4. Listen, Listen and then listen some more – After you say the words “What can I help you with today?”, you must LISTEN. Yes it`s your 24th call of the day, yes you’ve heard it a million times, yes it’s a standard problem, yes a trained monkey could solve it but for this person this is worst thing in their life right now and they want to vent their frustration and get you up to speed the best way they know how. The key is to let them finish without interrupting. There are advantages here for the technician too. If you have been in support for any period of time you will know it’s the bits in-between the customer’s salient points that lead to a large number of the fixes. For example, they may be keen to point out their desktop wallpaper didn’t appear as fast as it normally does but they will skirt over the notification which said windows was updating their PC the night before. The devil is in the detail so an open mind and open ears will make your life easier.
5. Empathize don’t patronize – Always remember that everyone has pride and we should work to uphold it. They are not as technically savvy as you but this is not a crime or a flaw in their character they simply have other priorities in their life. Agreeing that this is a difficult situation for them and not patronizing them for not carrying out the ‘basic checks’ will give you common ground and build rapport which will serve you well for the rest of the call.
6. Reassurance – We all like to feel that we are dealing with a skilled professional that can resolve our issues and put our fears to rest. A simple line such as “Yes, I have seen this before. Let’s take a look and get you up and running again” will give you instant credibility.
7. Ask the right questions – Understand that ‘Techie’ and ‘end user’ are different languages. You ask her if “The network cable is connected to the router and also connected to the Ethernet port on her PC”. It couldn’t be more basic for you, however, port is the drink she had last night, the router is the ‘box with the blinky lights’ and her PC is her ‘screen where the internet lives’. Trust me you’re going to have a long conversation if you don’t decrypt your language.
8. Solve or update – Sometimes you can’t solve the issue straight away so you must do the next best thing ‘Provide regular updates on progress until it is resolved’. Most people are reasonable and understand there is no magic wand so a little update now and then will show you haven’t forgotten them and make them feel valued as a customer.
9. Signoffs and repeat business – Hopefully, by the time the call starts to wind down you have gone through the above steps and provided the customer with an A1 technical fix but do you stop here? No. Before saying goodbye you should always ask if there is anything else you can help them with and if not, reassure them that if they encounter ANY future issues all they have to do is contact you again. This should be delivered in a sincere and enthusiastic way and if it helps imagine that if they call back you get a huge bonus!.
10. Post support – Technical support on the whole does not come with a lot of customer appreciation and if a customer has had a difficult time on the build up to your call your reception may be somewhat frosty. Therefore to stay upbeat and positive I always focused on the ‘Helping’ rather than the ‘Thanks’. As technical staff you have skills and knowledge that others do not have and you get to demonstrate your talents in a way that improves someone`s life. They may not thank you for it or put a picture of you up in their living room but your contribution to world is necessary and valuable.

Irrespectively of whether you have already strictly affirmed your “working style”, you can always step just a little bit outside of the box and try something new. Sometimes even the simplest thinking on the matter can help you improve your working style – just because you are putting the time and efforts to think all over the situations you have witnessed during the day. One thing that we should always keep in mind is that by improving our “work life”, we are actively participating in our life in general – we are improving ourselves as professionals, as individuals…

Good luck!

Source: hubpages.com/business
Edited by MG at CXG ltd.

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We are currently looking for English speakers to join our SDM team. If you are responsible person with experience in project or account management skills, stop by and check our ad at the following link:

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Happy Tuesday!

This week we would like to present you Lidia Angelova, a fellow colleague of the SDM (Service Delivery Managers) team of Tungsten-Network. Lidia started working in the company more than 5 years ago. She describes herself as a person, who enjoys going out with friends during the warm summer days and reading or watching favorite TV shows during the cold winter days. She likes to visit memorable sites all around the world. As very outspoken and joyful character, Lidia shared a few words about her work in CXG:

I: What do you want us to know about you?
L: Well, I`m a very smiley person, the people who know me can confirm it. I`m also very friendly and I like to put energy and enthusiasm in everything I do.

I: Let us know – why did you decide to start in the Service Delivery Managers` (SDM) team?
L: Well, before I started working on this position, I was part of the CPC team (Client Program Coordinators). This role involved working closely with service delivery and project managers (it used to be called account managers/program managers). This is why I found my interest in this role/position, because it actually involves direct relationship with our customers.

I: Would you share some inside info – what is your team dealing with exactly?
L: We manage the service delivery site of the buyer-client relationship. This means that we have a portfolio with clients that we communicate with, so what we do is that we take care of the operational day to day items of the clients and we are actually their main contact.
I: Can you please tell me, what do you find appealing in working so close to the clients?
L: It is really challenging to work with customers directly and to be able to assist them in order to solve their issues. Additionally, we are trying to improve any processes that will eventually help to increase the satisfaction of our customers.

I: Have you ever accepted tasks which you consider beyond your capabilities?
L: I don`t think that you should consider tasks beyond your capabilities. People just have to accept every task as a way to improve themselves. Of course, the ultimate aim when accepting these challenging tasks is to ensure that you can achieve all the goals that are set for both the client and our company.
I: Why would you want to challenge yourself?
L: I like to challenge myself and I believe everybody should do that. I think this is the best way to improve yourself and make your life interesting.
I: I do agree with you, but sometimes it can get risky to challenge yourself. What do you think?
L: You have to learn to manage the stress. Basically, it is just how you understand the stress and how you can handle it.

I: Have you ever been in a situation when your colleagues made you feel really special?
L: Well, I guess yes. All the people in my team are very friendly and nice. Every day is a special one. We make jokes, we try to create positive atmosphere. Probably my birthday this year was the day I felt really special.
I: Nice, can you tell me why?
L: I got three presents. Oh, wait… I am counting… Yeah, three presents and flowers, but it was just the way they surprised me!

I: What is your biggest achievement at work?
L: I was thinking about this… It is not just an achievement, it is something that brought me a lot of satisfaction - I was useful to my colleagues. In my previous position, I received specific knowledge in a specific field, which is also considered as responsibility on my current position. It is called “Campaign onboarding” and I was assisting my colleagues from my current team with this process. This is one ongoing process actually. Currently, when we have such campaigns, my colleagues are turning to me. You know you are useful and you feel like you are bringing something for the team!

I: Favorite joke from your work place?
L: No specific jokes, but we try to make everything funny. We are just trying to say a simple joke every day, or if something happens, we are doing our best to make fun of it!

I: How do you de-stress at the office?
L: I guess, most people listen to music, but I do not, because I cannot concentrate. But I do go to the park. You know we have a really nice park nearby. I go and take a breath of some fresh air.

I: Do you have a fellow colleague to whom you can turn to in case of a nervous breakdown or just need help with something, regarding the working process?
L: Yes, I do have. One person specifically, but I will not disclose its name.

I: Why do you keep choosing CXG every day?
L: I think the reason is very simple - the people. I know everybody says it, but that`s it. Really! The atmosphere is the thing for me! You know, even it is the most interesting job, if you don`t feel okay with the people that you are working with, you won`t feel good at all!
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