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Merlin 200000 Miles Shop
Auto Repair Shop
Today 8:00 am – 6:00 pm
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920 E Ogden Ave Naperville, IL 60563
920 E Ogden AveUSILNaperville60563
(630) 357-6300merlins.com
Auto Repair Shop, Tire Shop
Auto Repair Shop
Tire Shop
Muffler Shop
Auto Tune Up Service
Brake Shop
Oil Change Service
Today 8:00 am – 6:00 pm
Monday 8:00 am – 6:00 pmTuesday 8:00 am – 6:00 pmWednesday 8:00 am – 6:00 pmThursday 8:00 am – 6:00 pmFriday 8:00 am – 6:00 pmSaturday 8:00 am – 3:00 pmSunday Closed
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Review Summary
4.3
12 reviews
5 star
10 reviews
4 star
No reviews
3 star
No reviews
2 star
No reviews
1 star
2 reviews
People talk about oil change and muffler
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Raquel Kosacz's profile photo
Raquel Kosacz
reviewed 3 months ago
I serviced my 2001 Jeep Grand Cherokee here several times, and they did a great job. I can't speak for the price since I wasn't the one footing the bill, but they always made sure I was satisfied with their work. They even took me out for a test drive a week later after I told them I still noticed shuddering in my steering wheel during high speeds. Dina is a sweetheart and hilarious to boot (she told me once she used to do standup.. I can see it) and she was always able to give me a ride when requested. I never really dealt much with the owner Ron, as it was usually Andy who handled the servicing on my Jeep. He is very straight forward, patient and detailed when going over estimates. My car was always done when promised, and I'm pretty sure they even squeezed me in once on a busy day when they very well could have told me no. I don't disagree that they try to sell you on some things you probably don't need but let's be honest, are you ever really going to find a franchise car shop that won't?
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A Google User
reviewed 2 years ago
Took my car to 4-5 different muffler places. This was the only place that told me they wouldn't have to replace the muffler, just reattach things - but recommended it. Plus they gave me the best price. All-in-all I felt like they were more trustworthy and straightforward. I'll be going back there for sure. Thanks!
Response from the owner - a year ago
Thanks for reviewing us. I'm glad you brought your car in here! We understand it's your money, your car, and ultimately your decision. Good work for a good price is exactly what we aim to provide. I appreciate your compliments and your recommendation. Feel free to give us a call the next time you need anything. -Best, Ron Thomas, Owner
A Google User
reviewed 3 years ago
This place has terrible customer service..a friend of mine had a starter and battery replaced within 6 months..ago and the car would not start I am a technician and verified the battery was at fault because the alternator was charging at 14.4 V and battery was not holding a charge. I had it tested at Pep Boys did a load test..battery had a bad cell. It was still under warranty so I figured we bring the battery back and they had to warranty it out..they said they have to charge it for 2 hrs and test it even though it was just tested. the battery had at least 12.2 V on it enough to do a load test I checked it. It was bullshit to me..pep boys were able to do a test on it. the battery wasnt even dead. The service advisor said he didnt have to explain everything to my friend the customer. This could have been handle better. He wanted to vehicle to be towed in to take a look at it to make sure it was a battery. They charged him 115 for the battery installed when you can go to autozone to pay 50 bucks installed for free. He then said he had to leave it overnight to charge it because he couldnt get a good reading. That is bullshit to me it doesnt take all night to charge a battery n do a load test to verify it is bad. This could have been handled way better
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Niko Finnigan's profile photo
Niko Finnigan
reviewed 6 months ago
One star is too many for this place. Let's run down all the ways they offered questionable suggestions: 1.) They suggested I get new tires, when I just got all new tires 5 months ago. 2.) Said I could not get my tires aligned, and followed that up with a bill for $3,000 to fix all the "problems", which included work they had done just three months ago. When I took my car to two other mechanics, literally none of the same services were suggested by those shops. 3.) Three months ago they suggested that I had an oil leak. Magically when I returned this time, the oil was no longer leaking. In sum, do not go to this place. They are a shady company. Also, check out their reviews on yelp.
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A Google User
reviewed 2 years ago
These guys are all wonderful. They always treat us very well. Very satisfied customer. Manager is fantastic, always answers all my questions in detail. Thank you
Response from the owner - a year ago
Thanks for sharing. I'm glad you've always been happy with our work. Helpful, respectful, and professional service is what we're all about. I'll be sure to pass your compliments along to our team. I appreciate your recommendation. -Take care, Ron Thomas, Owner
A Google User
reviewed 2 years ago
I had my current vehicle for many, many years and I thought it was heading toward it's last days but I couldn't afford a new one. I went to Merlins and they fixed my car! It drives so great now and best of all it was affordable. Thank you Merlins!

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