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Merlin 200,000 Miles Shop
Auto Repair Shop
Today 8:00 am – 6:00 pm
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920 E Ogden Ave Naperville, IL 60563
920 East Ogden AvenueUSIllinoisNaperville60563
(630) 357-6300merlins.com
Auto Repair Shop, Tire Shop
Auto Repair Shop
Tire Shop
Muffler Shop
Auto Tune Up Service
Brake Shop
Oil Change Service
Today 8:00 am – 6:00 pm
Monday 8:00 am – 6:00 pmTuesday 8:00 am – 6:00 pmWednesday 8:00 am – 6:00 pmThursday 8:00 am – 6:00 pmFriday 8:00 am – 6:00 pmSaturday 8:00 am – 3:00 pmSunday Closed
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Review Summary
4.2
17 reviews
5 star
13 reviews
4 star
No reviews
3 star
No reviews
2 star
No reviews
1 star
4 reviews
"Magically when I returned this time, the oil was no longer leaking."
"Took my 2004 Audi to have my middle muffler replaced."
"Friendly and respectable customer interactions."
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Leon F.'s profile photo
Leon F.
7 months ago
Today I went to Merlin 200000 for oil change. The store is located at 920 E. Ogden Avenue, Naperville, IL. The owner Ron told me my car had oil leak and showed that to me. It was unbelievable to me that I saw oil drips everywhere. To fix that they needed to replace the oil pan gasket, and I had to pay $172. I told Ron my car had no leakage at all before I came to the store and my garage floor was clean and no sign of oil leak. I asked them to clean the oil from the oil tank and do not replace the oil pan gasket. The big problem now is, after the oil change, my car possibly has real oil leak. After I got home at night (10 hours after oil change) and parked my car in the garage, an hour and half late, we found there was a fresh oil spot on the garage floor. The other problem is that after the oil change, maintenance alarm showed up from time to time. Avoid this garage if you don’t want your car getting into problems that would be deliberately created.
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Ben Messerly
a year ago
I had a really good experience here. Took my 2004 Audi to have my middle muffler replaced. Without an appointment, they ordered the part in that morning and finished my car by the end of the day. Dina was able to give me a ride to work while the job was being done, and I think Ron and the others did some good work. There was a little exhaust pipe installation mix-up, but they fit me in and got it fixed right away after I noticed the problem. And they gave me a gift certificate in return for my troubles. Friendly and respectable customer interactions. They fit me in and finished the work when they said they would. I think the pricing was very reasonable, and they didn't try to push any extra service on me. This will be the first place I call next time I need work done.
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Niko Finnigan
a year ago
One star is too many for this place. Let's run down all the ways they offered questionable suggestions: 1.) They suggested I get new tires, when I just got all new tires 5 months ago. 2.) Said I could not get my tires aligned, and followed that up with a bill for $3,000 to fix all the "problems", which included work they had done just three months ago. When I took my car to two other mechanics, literally none of the same services were suggested by those shops. 3.) Three months ago they suggested that I had an oil leak. Magically when I returned this time, the oil was no longer leaking. In sum, do not go to this place. They are a shady company. Also, check out their reviews on yelp.
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A Google User
3 years ago
Took my car to 4-5 different muffler places. This was the only place that told me they wouldn't have to replace the muffler, just reattach things - but recommended it. Plus they gave me the best price. All-in-all I felt like they were more trustworthy and straightforward. I'll be going back there for sure. Thanks!
Response from the owner - 2 years ago
Thanks for reviewing us. I'm glad you brought your car in here! We understand it's your money, your car, and ultimately your decision. Good work for a good price is exactly what we aim to provide. I appreciate your compliments and your recommendation. Feel free to give us a call the next time you need anything. -Best, Ron Thomas, Owner
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Raquel Kosacz
a year ago
I serviced my 2001 Jeep Grand Cherokee here several times, and they did a great job. I can't speak for the price since I wasn't the one footing the bill, but they always made sure I was satisfied with their work. They even took me out for a test drive a week later after I told them I still noticed shuddering in my steering wheel during high speeds. Dina is a sweetheart and hilarious to boot (she told me once she used to do standup.. I can see it) and she was always able to give me a ride when requested. I never really dealt much with the owner Ron, as it was usually Andy who handled the servicing on my Jeep. He is very straight forward, patient and detailed when going over estimates. My car was always done when promised, and I'm pretty sure they even squeezed me in once on a busy day when they very well could have told me no. I don't disagree that they try to sell you on some things you probably don't need but let's be honest, are you ever really going to find a franchise car shop that won't?
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Karla Brown
2 months ago
Very helpful when I walked in asking for them to check my truck out after it stalled twice. Accommodating, polite and fast.
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matt sherry
a year ago
Can't give a simple quote over the phone
A Google User
3 years ago
These guys are all wonderful. They always treat us very well. Very satisfied customer. Manager is fantastic, always answers all my questions in detail. Thank you
Response from the owner - 2 years ago
Thanks for sharing. I'm glad you've always been happy with our work. Helpful, respectful, and professional service is what we're all about. I'll be sure to pass your compliments along to our team. I appreciate your recommendation. -Take care, Ron Thomas, Owner

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