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Jeff Donaldson
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This was my response to to the Apple HR exit interview question:"Why are you leaving Apple"

Apple retail has evolved greatly over the 8 years I have been with the company. I have watched the expansion since before the launch of the iPhone. We have faced some great challenges in maintaining excellent customer service as we expanded our customer base exponentially . We built a monster we have not been able to tame. The Apple retail environment has become controlled chaos and the work environment on the floor during most days has grown to something that I detrimental to ones mental health over a long period of time. There is so much chaos and and expected multitasking that it is no wonder that I and others have to learn to block out a lot of things (extraneous noises, movements) while on the job in order to focus on the appointments we take. And I for one, found that transferring into my personal life, where out of habit, I would tune out things at home, affecting my relationships. A lot of days, due to the amount of cacophony and customer interaction seen at the Genius Bar, I am unable to handle much other interaction when I get home. 
Our customer base has expanded from the leading edge technophile waiting in line, past the people who are 2nd revision buyers, all the way to moms and grandmas who get IOS devices as gifts, not knowing why they need it. It is great that we are getting amazing products into those hands, but I feel with that expansion, we have not expanded the service and training force properly. Every year, Apple asks the same amount of people to do more and more. The Apple retail environment on the floor has become overwhelming that has impacted my mental health and I would not be surprised to see studies in the future on how it has affected others the same. Another issue is that Apple is not hiring technicians to do technical work. I understand that Customer Service is a focus. I am a Customer service ninja. The issue is people are promoted to technical positions and are so groomed for thinking grey instead of black and white, when certain things are black in white when it comes to the repair room. Things like ESD and who can open machines. Non-technical managers and higher ups are making calls about who can touch what and who can repair what that goes against what our service manuals and engineers say. It is no wonder we get repeat repairs. 
Another thing the politics that were involved in trying to get to the corporate side of Apple. I applied for many positions which I was well qualified for, and some that I had even had favorable interactions with the hiring manager, only to be passed by with no notice that I did not get certain positions, even though verbally I was set up to expect to get the position by either my market leader, store leader, or the hiring manager. 
The bottom line is I want to pursue some other avenues in my life and need to move on from Apple retail in order to do so.
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I now officially TV-less and Computer-less, and it's great! Living my own reality show.
http://snapcio.us/s/pk9hq
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Support for Wendy Davis 10+ hours into the filibuster
http://snapcio.us/s/cl9hq
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I ride for @NotAfraid @xeni @StuartReport @heathervescen‘s mom,@kmcgivney‘s dad + more. http://instagr.am/p/QzvE8NGtWD/  donate: http://laf.livestrong.org/site/TR/Challenge/Challenge?px=2689194&pg=personal&fr_id=1182
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Had a nice Sunday ride with some members of my Livestrong Challenge team
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Love these how to basic videos
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