Barnes & Noble
Book Store
Today 9:00 am – 9:00 pm
Contact Information
Boston University 660 Beacon St Boston, MA 02215
660 Beacon StreetUSMassachusettsBoston02215
Book Store, Video Store
Book Store
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Today 9:00 am – 9:00 pm
Monday 9:00 am – 9:00 pmTuesday 9:00 am – 9:00 pmWednesday 9:00 am – 9:00 pmThursday 9:00 am – 9:00 pmFriday 9:00 am – 9:00 pmSaturday 10:00 am – 6:00 pmSunday 12:00 – 6:00 pm
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Review Summary
14 reviews
5 star
3 reviews
4 star
2 reviews
3 star
4 reviews
2 star
1 review
1 star
4 reviews
Bookseller chain stocking housebrand eReader, plus a broad selection of titles for adults & kids.- Google
"I wonder how long the textbooks had been available without my knowledge."
"I am a BU grad student who ordered my books from this store online."
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All reviews
Justin Scott's profile photo
Justin Scott
3 months ago
The internet service sucks at this establishment!!!!!!!!!!!!!!!! You really should consider switching providers soon as possible. My staff will never host any events nor give you guys anymore business until you upgrade. This is not good for your business! The only reason why I'm putting a three is because of your employees...
Jessi Ensenberger
2 years ago
I am a BU grad student who ordered my books from this store online. The store itself is great (if not moderately overpriced, but we all expected that). But it has been three weeks and I have made two visits to the store and still there are two books I don't have. The last time I was in (about a week ago) the customer service rep told me that although they had e-mailed me telling me that the books were on backorder, they had actually come in and should be processed soon. So I waited patiently for a week, expecting an e-mail to tell me my order was ready for pick-up, thinking it would be filled soon. I finally called today because I need these books for assignments due TOMORROW. When I asked if they knew when the books would be in, the customer service rep put me on hold for a few minutes, during which time she processed my order to be ready for pick-up. The employees I dealt with were all very kind and respectful, but I don't understand why it required me calling and asking them to process my have my order processed. I wonder how long the textbooks had been available without my knowledge.
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Christopher Mikus
2 weeks ago
really challenging return policy.
A Google User
4 years ago
Slow delivery. Everything goes on "hold" for back ordering. Those are the good points. The worst part is the non-responses when you have an inquiry into your order or wish to simply cancel and order books/goods from another supplier (by the way, Amazon is always cheaper than the BU bookstore). When a customer asks a question using the contacts built into the store's website, it sure would be nice if someone acknowledged/answered. If you are ordering anything online from this store, save your energy. Everything available here is available from other, more reliable, sources. Those sources might actually have customer service skills.
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Magic Universe's profile photo
Magic Universe
4 months ago
Good afternoon! I`m writing for the third time because I still got no answer! No facebook answer, no e-mail answer, may be somebody will answer here on Google :) Dear "B&N" BU! Do you deliver books and other stuff from online store to RUSSIA, MOSCOW? Is there an international delivery possible? Thank you!
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Felipe Melo
10 months ago
Avoid the BU bookstore at all costs. Get your books on Amazon way cheaper where they actually have a return policy, which, in B&N, is hidden in small letters on the receipt. I had ONE single day to return my book and only discovered that when I tried to return it days later. Of course they refused and said that was my fault that I didn't read the fine print.
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Mark Lowenstein
4 years ago
Typical chain bookstore.
A Google User
3 years ago
Very poor customer service regarding Boston University's coursebooks. Notorious for under ordering course packets to avoid purchasing too many, this causes about a third of students to not have access to them for the up to TWO months of classes. Buy backs are a scam, you buy them at full price and they buy back at 5-10%. Students should buy them online. Definitely not a good university store. It operates to drain students of their money.