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Chris Fenner
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Chris Fenner

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We highly recomend Tyrone Cottrell for a sales person, Steve Whittaker or Donnie Nelson Finance´╗┐
reviewed:
Oxmoor Toyota - Scion
8003 Shelbyville Rd, Louisville, KY 40222
About 6 months ago I wrote a long review about this same dealer on a 2005 Mariner that we bought and the week long run around that truned into a 2 month long run around well with in 6 months of having the Mariner the transmission went out, steering and other items. The warrenty compainy that Toyota put us with refused to do anything. It became a huge mess! We have twin boys one having a disiblity and could not afford the expenses that the car was giving and a warranty that we paid for that wouldn't cover anything. My husband got in contact with Tyrone Cottrell, Steve Whittaker and Donnie Nelson to try and resolve this problem. Steve Whittaker worked tirelessly to get the warranty company to do the right and couldn't get them to budge so he was able to get us our money back that we paid for that warranty and while Steve Whittaker was working on that end Tyrone Cottrell was working hard to make sure things would be right between us and Toyota and he did it. Tyrone Cottrell was able to put us into a new 2013 Toyota Corola and Donnie Nelson worked even harder to make sure we got the best deal possible on the car and made sure it had better warranty's with it.
In less then 24hrs my husband decided he wanted me to drive somthing a little nicer so Tyrone Cottrell and Donnie Nelson bent over backwards to make it happen and Steve Wittaker went a step further for us by fighting to get the best interest rate we could and adding another free year of service. My husband and I are very very happy we have a new car that only has 10 miles on it that is protected, get's great gas miliage, big enough for our 2 year old twins car seats and still has room in the back for a third person if needed and is very nice to drive, speically going from and SUV to a car!
I have to say Oxmoor Toyota has won us back with there hard work in making things right after a long long bad experince. Tryone Cottrell, Steve Whittaker, Donnie Nelson will now have PERMINATE CUSTOMERS! Tryonne Cottrell will be the ONLY sale's person we will ever deal with and Donnie Nelson and Steve Whittaker the ONLY people in finance that we will deal with.
We are so greatful with how Tryone Cottrell stayed with us every step of the way from the beging trying to clean up another person's mess and helping us with our new GREAT car that I have to make him some chocolate chip cookies. Thank you to everyone I have refered to you have been our blessing and we will be back.- Chris and Desiree F.
Quality ExcellentAppeal Very GoodService Excellent
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About 6 months ago I wrote a long review about this same dealer on a 2005 Mariner that we bought and the week long run around that truned into a 2 month long run around well with in 6 months of having the Mariner the transmission went out, steering and other items. The warrenty compainy that Toyota put us with refused to do anything. It became a huge mess! We have twin boys one having a disiblity and could not afford the expenses that the car was giving and a warranty that we paid for that wouldn't cover anything. My husband got in contact with Tyrone Cottrell, Steve Whittaker and Donnie Nelson to try and resolve this problem. Steve Whittaker worked tirelessly to get the warranty company to do the right and couldn't get them to budge so he was able to get us our money back that we paid for that warranty and while Steve Whittaker was working on that end Tyrone Cottrell was working hard to make sure things would be right between us and Toyota and he did it. Tyrone Cottrell was able to put us into a new 2013 Toyota Corola and Donnie Nelson worked even harder to make sure we got the best deal possible on the car and made sure it had better warranty's with it. In less then 24hrs my husband decided he wanted me to drive somthing a little nicer so Tyrone Cottrell and Donnie Nelson bent over backwards to make it happen and Steve Wittaker went a step further for us by fighting to get the best interest rate we could and adding another free year of service. My husband and I are very very happy we have a new car that only has 10 miles on it that is protected, get's great gas miliage, big enough for our 2 year old twins car seats and still has room in the back for a third person if needed and is very nice to drive, speically going from and SUV to a car! I have to say Oxmoor Toyota has won us back with there hard work in making things right after a long long bad experince. Tryone Cottrell, Steve Whittaker, Donnie Nelson will now have PERMINATE CUSTOMERS! Tryonne Cottrell will be the ONLY sale's person we will ever deal with and Donnie Nelson and Steve Whittaker the ONLY people in finance that we will deal with. We are so greatful with how Tryone Cottrell stayed with us every step of the way from the beging trying to clean up another person's mess and helping us with our new GREAT car that I have to make him some chocolate chip cookies. Thank you to everyone I have refered to you have been our blessing and we will be back.- Chris and Desiree F.
• • •
Quality: ExcellentAppeal: Very GoodService: Excellent
Public - 2 years ago
reviewed 2 years ago
1 review
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