Response from the owner - 9 months ago
Hi Oran, I am so sorry to hear about your negative experience. We pride ourselves on great customer service, and when we hear something like this it's heartbreaking. We'd love the chance to earn your business. I'd like to offer you a $25 gift certificate towards anything in the store. If you are interested, drop me an email and I will put the credit in the system. Or, if you have any questions or other comments, we'd love to hear from you. Thanks very much.