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Jim Rembach
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If you can't apply contact center data, don't measure it.
If you can't apply contact center data, don't measure it.

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"Using the Forbidden Fruit of Customer Emotion to Fulfill Their Fantasies"  on @LinkedIn https://www.linkedin.com/pulse/using-forbidden-fruit-customer-emotion-fulfill-jim-rembach #customerexperience   #emotionalintelligence  

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“I need to give them a voice before I ever ask for a voice for myself.” +Peter Haid  #custserv   #podcast   #cx  
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Passionate or passe about customers? 
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Passionate about customers and value creation, then follow Customer Value Creation International! #custvalue #CX #customersuccess #valuecreation
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[FREE WEBINAR] 10 Myths of Contact Center Surveying Revealed   #cctr   #custserv  http://www.metrics.net/mythbuster
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