Response from the owner - 3 months ago
We're an accredited Better Business Bureau member with Zero unresolved complaints since the 1970's, we won the 2015 Consumer’s Choice Award for Business Excellence, and also won the 2015 Angie’s List Super Service Award (our 12th year in a row). We proudly maintain a 5-star reputation as a locally family owned and operated business.
Our prices are very competitive in our market, and we are very conscious about our pricing and ethics regarding our business practices. The largest company in North Texas is charging over $1,200 to do what we quoted for $500. There was no charge for your free in-home estimate, and we appreciate your right to choose another company.
With regards to our company being "bogus" or "fishy", please visit http://www.planooverhead.com/testimonials/
We are also not a contractor, we employ professionally trained and insured full-time company technicians.
We're sorry that you weren't satisfied with our price, but our reputation precedes us. Our customers know that they are going to get the best warranty and product at a competitive price, and award-winning service every time.