According to a ComScore study, mobile wallets are still a solution in search of a problem.
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- I'm truly sorry I can't bring Dialed In back -- I miss it too! That said, you just completely made my day!Feb 5, 2013
- Paperless receipts are certainly convenient. Knowing that your phone is more secure than your wallet so you can leave your wallet home is convenient. Knowing that if your phone gets stolen you can just deactivate the phone rather than deactivate all your credit cards, unlike if your wallet got stolen, is convenient. Etc.
And for some people who have too much in their wallet/purse to find their card or correct change quickly, the phone could actually be faster.
I really don't think convenience is they key issue here. Availability is, like any new platform.Feb 5, 2013
- You seem to want to be an advocate for NFC payments. First of all receipts. Most people just throw them away as is.You can download them with your bill from the bank. It currently is not more secure because you have to carry your wallet because NFC is not usable everywhere. Well people ever stop carrying their wallet? What about things like your ID? Will people take out their credit cards and stick them in a drawer?
Like I said I am for NFC but it needs work. Today it has no significant advantage over credit cards. I have a GNEX with NFC that I used for a while. It was more of a pain than swiping my card. I still use NFC because it is cool but not better than using a card. Making the app launch faster should be a first step. Adding rewards cards and other functions should be second. They have a few already but not CVS, Walgreens, PetSmart, or BestBuy. CVS and Walgreens are probably the big ones. Finally a way to do person to person payments. To make a new tech work one must be critical of it so that it is an actual benefit NFC has potential but it needs a lot of work.Feb 6, 2013
- Mostly, I'm just confused by the "solution looking for a problem" claim esp. from someone like yourself who has listed about dozen different things he'd like to do with a digital wallet that wouldn't be possible with a standard one. I understand your frustration at waiting for it all to get implemented though.Feb 6, 2013
- I can tell you a dozen ways to improve Google Wallet. My job is to make technology more useful. The problem is that right now the pain to gain ratio is too low for many people and that makes it for them a solution looking for a problem. Until they can get the launch to be instant and more stores taking digital wallet payments it is just what the report says. A solution looking for a problem because it is not as good of a solution as a card yet.Feb 6, 2013
- Sorry, it's just a poor way to characterize the state of things, especially since it's the same state any technology goes through before it appeals to a mass audience. It's tone deaf to say that it's looking for a problem when there are clearly so many ways technology can improve over what we currently have. It's totally fair to criticize the current state of the technology in terms of how well it achieves those ends and how long it will take to improve but lets at least acknowledge the merits to doing so rather than trying to brush them off as "a solution looking for a problem". Because, if you really do want the tech to improve, that's not exactly helping to accelerate things by acting like it's something that wouldn't actually solve anything.Feb 6, 2013