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Bob's Pools and Screens
Swimming Pool Contractor
Today Closed
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850 Florida 436 Casselberry, FL 32707
850 Florida 436USFloridaCasselberry32707
Swimming Pool Contractor, Swimming Pool Repair Service
Swimming Pool Contractor
Swimming Pool Repair Service
Swimming Pool Supply Store
Today Closed
Sunday ClosedMonday 9AM–5PMTuesday 9AM–5PMWednesday 9AM–5PMThursday 9AM–5PMFriday 9AM–5PMSaturday Closed
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Review Summary
17 reviews
5 star
10 reviews
4 star
3 reviews
3 star
No reviews
2 star
2 reviews
1 star
4 reviews
"They have the best service & sales they show they care of what you what"
"Even a year later, they're customer service is still amazing."
"The manager Joe came to estimate the job and ensured me it would be no problem."
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J Email's profile photo
J Email
3 months ago
I don't know how this company stays in business. I've never seen less professionalism. Not one single promise has been kept, not one schedule adhered to. They simply do not care. They have been building our pool for over 6 months now. They have failed multiple inspections. Employees are virtually cannot be reached. We have to make 5-10 calls/texts before we get any response and the response is always the same..."oh yeah, we will get guys out there." Workers never show up. Call employees back, told there's been a delay and guys will be coming out on a different day. I'm really not sure how much more of this I can take before I just take them to court.
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George Santiago's profile photo
George Santiago
5 months ago
I would give this company 10 stars if possible!! I am so impressed with them!! We found this listing on yelp, in a pinch, we needed an entire backyard, summer kitchen, pool and spa all planned and ready before leaving on travel for 3 months. I was a little hesitant to be leaving the country for 3 months while my home was being worked on. When we returned it felt like I was still on vacation. My backyard is beautiful and I wish I could share it with everyone. Eric was great and kept us well information on everything going on. The work was excellent and I can't believe they were able to accomplish everything in the 3 month window that we gave them. We appreciate the extra work and their team was amazing!!! If you have any need for pools, spas, screens, lanais, summer kitchens, or outdoor fire pits give them a call today!!!
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Paige Dee's profile photo
Paige Dee
2 years ago
Going with Bob's Pools was absolutely the worst decision we've ever made. The build took well over 4 months to complete and we are still left with a mess. The list of mistakes is too long for this forum, but in a nutshell they literally messed up EVERY step of the way (including building the pool based on a drawing we did not sign off on and for which a permit was never pulled). If you're looking for misleading sales tactics backed up by horrible workmanship, Bob's is for you. Disregard any positive reviews over 2 years old because we found out too late that the company is under new management and it is obvious things have changed. The best they can offer now for such poor quality of service is "I'm sorry you just got a lemon".
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Tom Cunningham's profile photo
Tom Cunningham
4 years ago
We saw the ad on line for Bob's Pools. There were prices and drawings as well as many pictures. Bob's Pools and Screens have been in business for 40 years. At the store we were able to see an inground pool that was completed over 30 years ago and still looks "great". No other pool makers that we were interested in had a pool on display. At Bob's pools, the sales rep Mark was very helpful and knowledgable and sent us computer generated drawings of how our pool would look. We also went to see a pool they just completed in Clermont, which was beautiful. Our pool did take approximately three months, but whenever a problem turned up, Eric always handled it promptly and professionally. We can't say enough about how pleased and impressed we are with the finished pool and screen. Connie & Tom Clermont Florida 3/14/12
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happymama1015's profile photo
2 weeks ago
Yes j email could not of said it any better. This is the MOST ANNOYING experience I have EVER gone through! Like hiring a bunch of teenagers, if you don't nag, they don't show up. Very Unprofessional! Would not recommend! Haven't even gone through any inspections yet, guarantee they won't pass!
Justin Young's profile photo
Justin Young
2 years ago
Bobs refinished my pool and put in a salt system about 2 months ago. They got the job done within a few weeks. I found communication was difficult as I could never get a answer on when they would do things they just showed up and some of the things I would have like to have been around for. I contacted Bobs back on May 22nd as they did not replace the jets as I was told they would but put the old back on. When I tried to remove them the PVC nipple that connects a few inches behind the concrete will not budge. I am not sure if they just need broken out or they were cemented in. I have contacted them countless times and they respond every few days saying they will be out that afternoon but they never show. The follow up is the most concerning to me. Update Bobs showed up the day after I submitted this review and a BBB complaint on 6/16. They had to chisel out the jets and said they would return the next day with replacements. They had to drop the water below the jets and then refill at my expense, I also had to purchase and add salt for the displacement at my expense. I called after a few days and they said they would return Monday 6/23 to install the jets. As expected they didn't show so I ordered jets and installed them myself.
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darby copenhaver's profile photo
darby copenhaver
5 years ago
I needed a repair done on my pool and all they did was jerk me around. The manager Joe came to estimate the job and ensured me it would be no problem. I was very uncomfortable during the meeting because it seemed like Joe had way too many cups of coffee or something else. Despite my reservations I called him a couple of days later to schedule the job and was told someone would be there either Wed or Thur. Nobody showed up and I never got a call. I called Friday and got a bunch of excuses and was told he would call me back to confirm. He never called back so I called again and was told someone would be there Mon or Tue. Again no one showed up. I didn't bother to call back. Joe was completely unprofessional and I guess unless you are spending a substantial amount of money they could care less about your business.
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richard stokes's profile photo
richard stokes
3 years ago
Invited Bobs pools to come and quote on an enclosure, turned up on time and left estimate. After much deliberation we decided to go with Bobs pools, as they seemed a professional company...OH HOW WE WERE WRONG...after paying a deposit our application was subbmitted for permit, then after 3 weeks we get a call from Bobs Pools saying they quoted wrong and CANNOT do the job they quoted for, after 38 years of measuring pools they measured ours wrong. I was told the measuring wheel they used was faulty by over 12ft....JOKE. If you quote for a job mistake or not you honour that quote. If I can I will take this legal, you banked my cheque which starts a legal contract as far as I am aware, but I will check.
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