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Gemma MacLeod
Works at Clive Ramsay Cafe Sports Bar
Attends University of Stirling
Lives in Stirling
19 followers|69,981 views


Gemma MacLeod

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hip hop hap- py! :)
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Gemma MacLeod

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just little old me- trying to find my way in this big old place!
I am an outgoing, 21 year old, just trying to make my mark on this place :)

I'm in my final year of University and look to go into publishing after wards.I hope to go into the editorial side of things, more specifically the end goal is to edit fictional novels. I want to be part of that journey from an idea appearing in an authors mind to getting it on the page, in the book, on the shelf- creating somewhere else which people can escape to again and again. Soppy, I know.

Bragging rights
Undercover geek.
  • University of Stirling
    English Studies and Film and Media, 2010 - present
  • Kyle Academy
    2004 - 2010
Basic Information
Other names
Jim Jam, Gemzo
Oral and Written Communication, Customer Service, Written Word, Text Editing.
  • Clive Ramsay Cafe Sports Bar
    Supervisor, 2011 - present
    I have worked at Clive Ramsay cafe Sports Bar for just under three years and started as just a Front of House Barmaid and Waitress. However, through gaining a knowledge of the business, its customers and its values over the years I have spent there I have recently been promoted to the position of Supervisor within this employment. As Supervisor I am responsible for ensuring that not only are the customers of Clive Ramsay's happy with their overall dining experience with us, I am also responsible for ensuring the staff enjoy the environment they work in; as well as adhering to the rules and regulations in place such as Licensing and Food Hygiene laws. I am also required to answer email and phone queries regarding table bookings, functions and events. In addition to answering the queries I must also communicate with other members of staff, namely the chef to compile a list of options to negotiate with the third party. I am often the only point of contact between the two. Additionally I undertake the role of training up new starts and cashing up tills after service as well as opening and closing the restaurant.
  • British Home Stores
    Sales Associate, 2009 - 2011
    I worked for BHS for around a year and a half, whilst at school studying and completing my highers and advanced highers. In this employment I was responsible for providing customer service and support when needed- whether this be helping customers find the perfect outfit or assisting them with finding a correct size or corresponding item. Another major role which I had during this employment was to promote, when possible, the BHS Credit Card and filing applications for this. This involved dealing with delicate information such as customer bank details and details of financial income in a sensitive and appropriate manner. Before leaving this employment I was one of the employees place in charge of the 'Back To School' department. This involved ordering stock, replenishing stock on the shop floor and familiarizing myself with all of the products to an extremely high degree, so to advise parents and children of the product most suited to their needs. This role is one which saw me constantly adding to my Customer Service skills
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