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Kili Chorak
Lives in Pensacola, FL, United States
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Pensacola, FL, United States
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Outrageously disappointing! Between the kitchen and our waitress nothing we ordered arrived correctly nor in a timely manner. We ordered a sweet tea and a water, it took 10 minutes to get to our table. Once we got our drinks Our waitress didn't expect us to order an appetizer, she asked for our meal orders right away. I had to ask twice for a glass of ice because my tea was warm. Our food came out almost on top of our appetizer. My boyfriend ordered wings with the sauce on the side. When the baskets arrived the sauce was on the wings and the wings were almost cold. We were so frustrated that he couldn't even eat them. We were never rude and we never complained, we were very polite and understanding. By the time the wings got to us we had had enough. He explained that the wings were cold and wouldn't care to finish them or send them back. She had a manager comp the item which took 10 minutes because, as she explained to us, she couldn't find either of the two working that evening. On top of their apparent absence, neither one approached our table when it was brought to their attention that we were unhappy. Completely unprofessional in my opinion! Lastly, The waitress asked me if I needed a box, where in I replied yes please...and it never came. We waited another 10 minutes and My boyfriend had to go to the take out counter to get one. In conclusion to this incredibly frustrating experience, due to the lack of attentiveness and competence, we missed our movie which we left ample amount of time for. So we arrived hungry and eager, and we left hungry and angry. This is our third dissatisfied visit with BWW and it will be our last. We will NEVER eat here again.
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Public - a month ago
reviewed a month ago
1 review