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Intelecom

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This White Paper offers practical advice on how you can change your IVR design for everyone’s benefit.
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Intelecom

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The step by step guide laid out in this White Paper provides a customised approach to customer journey management: one which specifically suits the operational needs of customer service environments.
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A recent report from leading industry analyst Gartner reveals a notable absence of benchmarks that define what successful social media engagement looks like in customer service organisations. This is an opportunity for organisations that understand social customer service to set the standard…
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This White Paper looks at ways organisations can reduce the number of preventable calls and other live agent contacts they receive and drive up the number of contacts that provide true ‘customer value’.
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This White Paper examines why the UK remains at the start of the journey towards multi-channel maturity. It also includes steps contact centres can take to develop effective multi-channel customer services, including 'understand customer behaviour' and 'measure what matters'.
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In this blog, Intelecom explores the topic of workforce management in the back office and the technology options available to make this function as effective as possible.
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This White Paper examines why the UK remains at the start of the journey towards multi-channel maturity. It also includes steps contact centres can take to develop effective multi-channel customer services, including 'understand customer behaviour' and 'measure what matters'.
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This white paper outlines the top reasons to re-consider homeworking in the contact centre, reveals some practical tips to overcoming the common challenges associated with it and highlights several real-life success stories.
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This White Paper lays out a number of ways in which organisations can improve their channel strategy to deliver great customer service.
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In this newsletter, Intelecom digs deeper into what the Gartner Magic Quadrant is, what being positioned as a "Challenger" means and shares its strategies for taking your contact center into the cloud.
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Contact Information
Contact info
Phone
+44 333 300 0066
Address
Intelecom UK Ltd 2-6 Boundary Row London SE1 8HP
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Tagline
Multi channel contact centre solutions
Introduction
Intelecom is a leading provider of contact centre solutions. With over 17 years’ experience, Intelecom was one of the first to develop a cloud-based contact centre. Highly flexibly and scalable, Connect from Intelecom can be adapted to accommodate from one to several thousand concurrent agents using any device, in any location and integrates with multiple applications seamlessly.
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