Response from the owner - 11 months ago
Thank you for expressing your gratitude and satisfaction regarding your recent stay at the Hyatt Regency Kathmandu . It is our pleasure to have made your stay a home away from home. We are delighted to know that the hard work and commitment of our staff was instrumental in that success.
We are happy that you enjoyed the hotel’s facilities and double espresso. Please accept my sincere apology for the inconvenience caused due to the key card, I shall immediately speak with my team to take corrective action.
Thank you once again for your patronage and we look forward to your return visit.
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Sinead O’Reilly Henell