Very happy with the service when I took my computer to have it repaired today! The repairman was no-nonsense and very knowledgeable. The issue was repaired same day and very cheaply! If you plan on visiting the store/factory directly make sure to ring ahead as he makes house calls and may not be at the office. And don't let the rather haphazard office put you off. :) Will definitely make this my first stop with any further computer problems!