SeniorCare EMS was started eight years ago to specifically address the unique needs of nursing home residents. Administrators and owners were not happy with the level of service provided by the commercial and municipal EMS services. They wanted a level of service that was beyond the scope of what was considered the norm in Emergency Medical Services. In response to this, we came up with an idea, a vision, of what that service would look like. Then we decided to purchase a license and a couple of ambulances to service these facilities and make the vision a reality.
Thank G-d it worked out very well, and as time passed SeniorCare started to receive additional requests for its ambulance services. So over 90 ambulances and response vehicles later, this is our story. Clinical excellence and outstanding customer service, this is our vision, this is what we strive to do every day and this is what defines us.
And how did we achieve this? We did so by passing our vision on to you and you in turn passed our vision onto our patients, clients and of course your co-workers. Everyone who wears the green plays an integral role in the growth, development and mainly the continuity of the company. And for that we say thank you. Thank you for all that you have done and for being part of our team.
Like any journey, ours has seen its share of ups and downs, happiness and sorrow, good times and bad. But throughout it all we persevered. We banded together and rode out the storms both figuratively and literally as in the case of hurricanes Katrina and Irene. When no one else would answer the call, SeniorCare and its dedicated team were there facing the unknown and uncertain head on, and as always, together we made it through.
As we look back at the days when Operations was just a desk and a few personnel to today with a company of over 600 employees, one can only gaze in awe to what we have accomplished. Looking at where we are now, one can only imagine what else can we accomplish?
Yesterday, on the eve of our anniversary we started a new initiative to implement a Physical Agility Test for all new hires going forward. As some of you can recall, this test is the result of a survey and program participation that SeniorCare and other select EMS agencies across the country were chosen to develop. The assessment is designed to test the ability of the individual to perform the strenuous and rigorous duties of EMT’s and Paramedics and prepare them to easily adapt to these work conditions.
And why did we do this? Well for the same reason that we do everything else. Because we believe in our core values! In order to provide the highest level of service to our patients and customers, we must also strive to deliver the highest level of training, education and professional standards to our team. Our vision is only as good as our people. The vision of the company and the people working to uphold these values is what makes SeniorCare the company it is today.
So as we celebrate our 8th year anniversary today, remember that each and every one of you has contributed to get us to this point. It will also be you who will take us to the next level.
Thank you, and Happy Anniversary!
We all have different stories from that day. I’m sure you all remember where you were and what you were doing as the events unfolded. Since that day, our lives and the way we live our lives have changed forever.
Today, we honor the lives of those that were killed by continuing to live our lives to the fullest and by helping others. We honor those fallen EMT’s and Paramedics by being the very best pre-hospital care professionals we can be.
We are all part of the same family. Let us never forget those that died on 9-11 and their sacrifice. Always remember to keep yourself and your partners safe. In addition, let’s always keep the members of the armed forces that protect our way of life in our thoughts.
Michael S. Vatch, MPA, LNHA, CCEMT-P
Chief Executive Officer
SeniorCare Emergency Medical Services Inc.
With more than 550 employees and over 100 ambulances,
SeniorCare Emergency Medical Services is one of the largest ambulance
providers in New York City.
SeniorCare is also a proud member of UNYAN. We have also participated with the National Ground Ambulance Disaster Network. As a Provider, we have participated in relief efforts for Hurricane Gustav and Hurricane Ike. We have sent several ambulances and crew down to Louisiana and Texas. SeniorCare is extremely proud of our staff both who went down to help and those that stayed behind and supported. SeniorCare stands ready to help out in a time need in the future. SeniorCare Emergency Medical Services is also a winner of the 2006 Forbes Enterprise Award. The winners were judged based on those that excelled in innovative thinking in the management of successful small enterprises including innovation in marketing, customer service and retention, community service, new product development and employee relations. We are honored to be a winner of such an award.