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Robert Mitchell
172 followers -
QualityBob
QualityBob

172 followers
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The Role of Quality in the Fourth Industrial Revolution
As part of its continuing series of discussions among the "Influential Voices of Quality" participants, ASQ asks, "As Industry 4.0 continues to evolve, what can quality professionals do to ensure they will be an integral asset throughout this industrial rev...

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Adaptations needed to revitalize the quality profession and attract the next generation of quality leaders.

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Enhancing & Sustaining the Role of Quality
The March 2017 ASQ Influential Voices roundtable discussion topic asks, " How can we prevent quality professionals from being perceived as a “thing
of the past”? What adaptations need to occur in the quality industry as a whole and on the individual level ...

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Ensuring Growth of Quality & Customer Integration
In its December 2016 blog post ASQ asks its Influential Voices of Quality participants how quality and customer integration growth be ensured. In my opinion sustainable quality growth must begin with a customer-focused culture of performance excellence char...

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How to Integrate the Younger Workforce in Quality
A couple weeks back I was asked by ASQ to present my thoughts on the Future of Quality: How organizations can better integrate the younger workforce into the Quality profession. My response equally applies to all members of the workforce, and is the culmina...

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Employee engagement cannot be sustained without a strong focus on the customer. The importance of quality to Customer Experience and organizations' bottom line.

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Employee Engagement - The Importance of Quality
The June topic of ASQ's A View from the Q blog is about employee engagement; specifically, ... to what extent do organizations—whether your current employer or previous ones–engage employees about the importance of quality? “To win in the marketplace you mu...

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Translating VOC to value-added products and services is the life-blood for business growth.

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Capturing and Translating VOC to Deliver Superior Customer Experiences
The topic for the April 2016 ASQ blog is Voice of the Customer (VOC). Specifically, What exactly should voice of the customer mean to the quality
professional? How important is it? What are the best ways to gather it? Voice of Customer is a critical input ...

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A recap of perspectives on Building a Career in Quality from ASQ Influential Voices bloggers.
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