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Mengjie Li
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Cicheti used to be an old favorite of mine. Cozy- good ambience. good food. But not with their recent expansion and unfriendly staff, I will not be returning. I booked 2 days in advance for dinner for 2. I requested 8 pm but the woman on the phone insisted 8:15. Fine. Me and my husband arrived at 8:16 and as we are walking in - i receive a call from the restaurant. She saw us outside and just hung up the phone. Someone else led us to our table. Let me give you an idea what the restaurant was like at this point: 2 tables inside on first floor had people. 2 groups of tables outside had people. The rest of the first floor was TOTALLY EMPTY. They led me ( 8 months pregnant) up the narrow stairs to the second floor. I had never been to the second floor before. Once we got up there- the vibe was gone. it was a room crammed full of empty tables with a quiet singaporean couple in the corner. our table was right in front of the stairs with my back to a fire hose. We asked if we could be seated in the first floor as 80% of the tables were empty. They went to check and said No. We decided not to waste our date night sitting in an ambience-less room with staff who were not willing to accommodate a seating request in a very empty restaurant. We decided to leave and the manager had his back turned on his as we left. Overall a very bad experience. It is a shame that a restaurant has lost it's soul after expanding. Scaling up is important but retaining your core values are as well. Very Disappointed.
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Public - 6 months ago
reviewed 6 months ago
1 review