Response from the owner - in the last week
Le Nina, sorry you had an unfortunate experience. I will definitely have a talk with your wrangler. I would like to know his name if you happen to remember. My e mail is darolyn@ swbell.net. You may send it to that e mail if you like. Peaches is a big horse, she is well trained, but horses, like children, have to be closely controlled. We try to give instruction before we leave the ranch, and most people, even novice riders, hopefully pick up the basics of how to control the horses.
Once the horse realizes that you are not going to control them, they, again like children, will try to take advantage of the rider. The wrangler should have, perhaps been more patient, but they are human, and also get frustrated when riders don't seem to be taking their instruction regarding how to manage the horse. If a rider refuses to control the horse, it can become dangerous for them and the other people on the ride. And sometimes the wrangler gets more forceful in order to try to get the rider to do as told in order to keep the excursion safe for all.
It doesn't sound like you have an affinity for horses or riding.... Some people don't. Taking on a 5 hr lunch ride was quite a challenging ride for a novice rider, and I admire you for tackling that in itself.
Regarding that time frame, that is the other reason the wrangler was trying to keep you on schedule. If the ride doesn't keep on schedule it increases your time in the saddle to maybe 6 hrs on that 12 mile ride, and the added time in the saddle is detrimental to your comfort and overall mental state as well.
In closing, once again, sorry for your angst, We will try to improve our initial instruction so all novice riders will feel more in control of their horses.