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Coffee Shop$$
Today 5AM–1AM
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Third Street Promenade 1356 3rd Street Promenade Santa Monica, CA 90401
1356 3rd Street PromenadeUSCaliforniaSanta Monica90401
$$Coffee ShopToday 5AM–1AM
Saturday 5AM–1AMSunday 5AM–1AMMonday 5AM–12AMTuesday 5AM–12AMWednesday 5AM–12AMThursday 5AM–12AMFriday 5AM–1AM
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Review Summary
41 reviews
5 star
10 reviews
4 star
11 reviews
3 star
6 reviews
2 star
5 reviews
1 star
9 reviews
Seattle-based coffeehouse chain known for its signature roasts, light bites and WiFi availability.- Google
"Prompt service without error, what else could one ask for in a coffee shop."
"I personally had a really bad experience here and i dont plan to ever go back."
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Joshua Richard's profile photo
Joshua Richard
in the last week
Rude. I can't stand the attitude of the Baristas at this starbucks and that includes the management. Ridiculous attitudes and obscenely sardonic responses to every question or statement give this place one star. If I could vote lower, I would. They also don't control the "population" sitting outside or at the few indoor tables leaving those of us wanting to grab a seat for a bit, out of luck. All around, avoid this location. As for the people saying they never get their order wrong, well: out of 6 visits, mine has been correct once... it was a grande Pike Place. Choose another location.
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Sina Naraghi's profile photo
Sina Naraghi
a month ago
Worst Starbucks ever. I am a fan of starbucks and have been to many of them in many different countries as well as in many of the states, I had 4 drinks ordered the other day, not only one was mixed up with another order, the 4 drinks took half an hour, each coming at different times. And my favorite caramel frapp. which had the label on it correctly, did not have any caramel at all and tasted like foam, not even enough coffee taste in it. Horrible experience. A European tourist also gave up after an hour of wait an got his money back and left. Will never go there again.
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Ben Miskie's profile photo
Ben Miskie
2 months ago
I love coming here to watch tourists and crazy homeless people. I saw young man dressed in an Egyptian costume casting spells. I also saw a guy dressed in a red onsie. It's fun here!
Aldo Becerra's profile photo
Aldo Becerra
in the last week
Its always busy. Always. But they do a good job at keeping the crowd moving and the drinks are good.
Chloe Keedy's profile photo
Chloe Keedy
a month ago
I come here pretty often, but I doubt I will return after today. I got my drink quickly, waited 10 minutes for a sandwich order, had to ask about it (the girl serving was incredibly rude and seemed put out by my asking) and lo and behold they HAD forgotten and just then put it in the oven. When it finally came out she put it underneath whatever drink she was serving and dripped sink water all over it! She then handed me the wet bag and was surprised when I asked for a fresh bag. I should have asked for a whole new sandwich but they had already taken over half of my lunch break. The girl serving was INCREDIBLY rude and obviously does not understand the concept of sanitary food handling. I wish I had got her name (and I NEVER do that sort of thing) but she was serving Thursday 12/10 at 12:15
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Don Weiner's profile photo
Don Weiner
2 months ago
I'm a huge fan of Starbucks and a loyal customer, but this location is run horribly. The dining area is not kept clean, and the condiment station (milk, sugar, napkings) is a mess with empty milk containers and spills. Even the pickup counter is a sticky mess, which the staff can easily see and should be cleaning from behind the counter. And worst of all, the staff here can't even make coffee right! I ordered a Venti Pike Place coffee, and when I took my first drink, I got a mouthful of coffe grounds. I went to the pickup area to get a new coffee, but the baristas would not even make eye contact or acknowledge I was standing there. So I went back to the line, and told the girl at the register. Her reaction was like she'd never heard of coffee grounds, and had no idea where they could have possibly come from. She then asked her co-worker how coffee grounds could get into a cup, so he pulled out the cofee ground holder from the brewer, and with a look of disgust asked her "who made this?" Apparently someone forget to put in a filter! Rather than dumping out that batch of coffee and brewing one, the girl at the register grabbed a clean cup, and poured me a new cup of coffee from the same batch that was filled with grounds! Note to manager: Please make sure your staff knows how to make your primary product. Considering how busy this Starbucks location is with shoppers & tourists, they should have one team member dedicated to keeping the customer area clean. For many international tourists, this is the fist impression they get of Starbucks in Los Angeles. Also, why is this Starbucks location so small?! You can barely get to the ordering counter because you have to weave through tables, customers at the pickup counter, people putting cream/sugar in their coffee, and point-of-purchase displays! The design is horrible for customer-flow, and for a flagship location like this, Starbucks should have a retail space that's at least twice this size.
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Ellen S.'s profile photo
Ellen S.
3 months ago
I personally had a really bad experience here and i dont plan to ever go back. One of the managers here is a pothead who basically herrasses people. I forget his name, dude with long red hair. I have not even liked starbucks after the kind of employees I discovered here. Rude, unhappy staff. A good friend of mine worked here and we agreed that the staff was completely disrespectful, rude, unfriendly and ignorant. Bad management and some other stuff so i basically never go here and don't think you should either assuming those people might still work there. I wouldn't support this establishment.
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Ahmed Esmat's profile photo
Ahmed Esmat
a month ago
The worst Starbucks ever!!! They put a fraction of an inch coffee in my cup and the rest foam. And when I told the barista she was very rude she took the cup complete the inch of coffee and gave it to me!!!


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