Interesting usability study of drupal 7 http://drupal.org/node/1175694
After 75 minutes of using Drupal 7, participants were asked about their overall expressions. Participants commented:
“This was just hard. I struggled with it. I will have my sister help me.”
“If you know what are you doing, it’s okay. But for the first time user, it is a little shaky.”
“A little confusing at first … but I think you need to toy around with it … get familiar with it.”
“Not as user friendly as I thought.”
When the participants were asked to select five words they associated with their Drupal 7 experience, 60% of their comments were positive. The most prominent word was “Customizable”. (See the complete results.)
The word I associate is "unsurprising"