Response from the owner - a month ago
Naturally we are very sorry for your disappointing experience. There is no excuse for a customer having to look for their server. The mashed potatoes were done purposefully with the red skin on. It is a style that is not uncommon. The chicken being dry is unfortunate! We don't hear that complaint often. Did you notify your server of your complaint? I have no way of knowing who to talk to when it could have been anyone. We do have more help during the summer so it could have been a less experienced server that you were attended to by, nonetheless, that is not an excuse. We would sure like to follow up on this but have simply addressed our entire staff regarding this complaint. Thank you for coming to our establishment. If you should come back you should ask for Kris. I would like to comp your meal with us.